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For Employers

Product Support Analyst

American Express Global Business Travel

5 - 10 years

11 - 12 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

manager client servicing business writing time management ms outlook sabre product support analyst operations product support amadeus recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you ll collaborate with client managers and our customers, sharing your expertise on Amex GBT s travel technology and tools. Youll support day-to-day travel technology questions, troubleshoot issues, implement and maintain the online booking tool.

What You ll Do

Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges
Maintain a good understanding of all Amex GBT Online Booking Tools (OBT), MI Products and approval products; share expertise on travel industry practices and technologies
Test solutions and new product functionality releases
Ensure adherence to SLA agreements
Produce recurring and ad-hoc reports
Monitor and advise management of potential roadblocks
Maintain documentation and communication with clients and management on progress and achievements
Liaise with Vendor Product Support and Product Managers to build and keep user documents, manuals, test plans, FAQs etc., updated as needed
Connect with key contacts including OBT Vendors, airline, hotel, car, and GDS Partners

What Were Looking For

5+ years of experience in the travel industry
Extensive experience in corporate travel operational reservation workflows and procedures
3+ years of knowledge and understanding GDS systems (Sabre, Apollo, Galileo, Amadeus)
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Excellent business writing skills
Maintain productivity standards on client servicing experience
Strong prioritization, time management, decision-making, and creative problem-solving skills
Flexibility to work various shifts

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American Express Global Business Travel

Travel Management

New York

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Product Support Analyst