Product Support Analyst

WALK-IN DRIVE FOR PRODUCT SUPPORT ANALYST

Interested candidates can Walk-In Directly to the below Venue on,

Walk-In Date - 26-July-2025 (Saturday)

Walk-In Time - 10 am to 4 pm

Address:

PeopleOne Technology Pvt. Ltd.

6 Floor, A Block, West Wing,

Global Infocity Park (Earlier called SP Infocity),

40 MGR Salai,Kodandarama Nagar,

Perungudi, Chennai 600 096.

Role Description:

2 to 4 years

Responsibilities:

• Providing ticket based functional product support to our customers
• Analyzing and troubleshooting of product

  issues/bugs

  and direct the issues with the appropriate internal team with in the TAT. 
• Collaborating with the

  Functional, Technical support and IT support

  teams in working towards resolution of customer support requests
• Preparation of various

  analytical/statistical reports

  detailing the trends for Product support
• Striving for

  continuous improvement

  to efficiently achieve set goals and KPAs.

Qualifications:

• Required

  2 to 3

  of Product Support, Customer Support, and Technical Support experience or any experience relevant to these skills.
• Strong Analytical Skills for troubleshooting and data analysis
• Excellent problem-solving abilities
• Strong oral & written communication skills
• Experience in the software or technology industry is a plus
• Willing to work from office. (Chennai) 

Company Description:

Peopleone Technology which was earlier called as ExpertusONE is a zero-compromises enterprise learning platform trusted by global leaders like Siemens, Hitachi, and ABB. The platform blends elegant design, intuitive functionality, and mobile-anywhere solutions to meet diverse learning, training, and skills development needs. It interoperates seamlessly with applications like Salesforce, Slack, and Microsoft Teams, enhancing the learning experience with personalized content and interactive modules.

Interested candidates can directly Walk-In to the given venue on the said date.

Warm Regards,

Kannan L

Manager - HR

kannanl