Product Support Analyst

You are invited to attend the Walk-In Drive for the position of Product Support Analyst at PeopleOne Technology Pvt. Ltd. The event will be held on 26th July 2025 (Saturday) from 10 am to 4 pm at the following address: 6th Floor, A Block, West Wing, Global Infocity Park (Earlier called SP Infocity), 40 MGR Salai, Kodandarama Nagar, Perungudi, Chennai 600 096. As a Product Support Analyst with 2 to 4 years of experience, your primary role will involve providing support to customers, troubleshooting technical issues, and analyzing data to enhance product performance. You will collaborate with cross-functional teams and document customer feedback to contribute to product improvement. Responsibilities: - Providing ticket-based functional product support to customers - Analyzing and troubleshooting product issues/bugs and escalating them to the appropriate internal teams within the defined turnaround time - Collaborating with Functional, Technical Support, and IT support teams to resolve customer support requests - Preparing analytical/statistical reports to highlight trends in product support - Striving for continuous improvement to achieve set goals and Key Performance Indicators (KPIs) Qualifications: - 2 to 3 years of experience in Product Support, Customer Support, or Technical Support - Strong analytical skills for troubleshooting and data analysis - Excellent problem-solving abilities - Strong oral and written communication skills - Experience in the software or technology industry is advantageous - Willingness to work from the office in Chennai About the Company: PeopleOne Technology, formerly known as ExpertusONE, is an enterprise learning platform trusted by global leaders like Siemens, Hitachi, and ABB. The platform offers an elegant design, intuitive functionality, and mobile solutions to meet various learning, training, and skills development needs. It seamlessly integrates with applications like Salesforce, Slack, and Microsoft Teams, enhancing the learning experience with personalized content and interactive modules. If you meet the qualifications and are interested in this opportunity, please walk-in directly to the provided venue on the specified date. Warm Regards, Kannan L Manager - HR | PeopleOne Email: kannanl@peopleone.co,