Product Owner

Role Summary:

? Leads product strategy and ensure the product activities are in alignment with product vision

and Organization strategy.

? Provide contributions on several interrelated products on the total process/design from product

inception through administration and market implementation.

? Responsible for coordination of all aspects of product management including regulatory

compliance, operations, communications, marketing, etc across the entire organization.

? This position also manages business and system integration.

? Products and programs may include but are not limited to medical, pharmacy, clinically based,

and wellness and prevention offerings, and non-medical based offerings.

? Manage initiatives involving internal teams and external vendors to ensure successful delivery of

new products and programs from ideation through launch.

? Provide Subject Matter Expertise consultation for product management.

Key Responsibilities

? Supports the strategy and design of mixed-methods experiential primary research plan across a

developing portfolio of solutions as part of a complex measurement and evaluation plan

(research protocol).

? Perform execution of experiential primary research plan through creation and launch of data

collection methods, leveraging industry leading tools and standards (surveying / interviewing

etc.) for a mix of low to medium complexity projects. Support execution and delivery of primary

research plans under direction of more senior team members and leadership.

? Formalize findings and convey results in the form of visual, written, and verbal reporting to

stakeholders and executive audiences. Acclimate audiences to learnings by providing industry

context, standards, and benchmarks where appropriate. Support peers in automating data

analysis and reporting tools across solutions.

? Manage matrixed relationships with various internal and external stakeholders (stakeholder

management & relationship building)

? Support internal process improvement activities and uphold Highmark strategic core behaviors

and provide cross-cutting specialized support of peers like regulatory reviews, data

managament, and study materials creation.

? Identify needs to develop new and innovative products, perform appropriate research/analyses,

and evaluate feasibility of the administration and implementation of product.

? Perform research on projects and manage/lead projects to successfully meet business

objectives.

? Perform market research & analysis to identify industry trends, standards, regulations,

competitions, vendor products etc.

? Participate in product strategy & roadmap discussions and validate if it's in alignment with

business goals.

? Data driven consulting- Review metrics across the applications/products to review performance

and suggest continuous improvements.

? Review business processes, operations across the platforms and identify automation

opportunities and process improvements.

? Provide Subject Matter Expertise consultation for product management.

Required

? 10+ years of US Healthcare industry experience

? MBA Preferred; Engineering degree from reputed institute

? Experience with Project Management tools

? Experience with Data Visualization Tools (Tableau, Power BI)

? Experience with SQL, Database design and solutioning

? Experience in market, customer, and/or clinician experiential research setting.

Marketing research experience is defined as having worked as either a project manager or lead

research analyst for a minimum of 1 years. Work on ether the client or vendor side of the

research industry is acceptable. Previous experience in marketing research with insurance is a

plus.

? Proven expertise in customer satisfaction research / programs

? Ability to collect, and analyze datasets to identify trends, patterns, and insights

? Familiarity with using industry tools such as Qualtrics, MURAL, User Testing platforms (or similar

tools)

? Analytical Thinking

? Negotiation & persuasion skills

? Excellent Communication skills

Good to have

? Influencing change in complex organizational systems

? Onsite work experience with US Healthcare Payers is a plus.