We’re looking for a Product Operations Associate to support and enhance the efficiency of our product team. This role is critical in ensuring smooth internal operations, maintaining high-quality documentation, and enabling continuous team improvement. You will be responsible for monitoring key activities, surfacing blockers, and ensuring alignment across the product function — without owning delivery but ensuring accountability.

Key Responsibilities

Drive Continuous Improvement

Support the product team by encouraging continuous improvement and helping establish and maintain best practices across the team.

Monitor Product Health and Progress

Track and notify the team of major issues or blockers (e.g., product usage, health indicators, missed OKRs).

Note: You are not responsible for resolving these issues, only identifying and escalating them.

Track Completion of Key Initiatives

Notify relevant stakeholders when product improvement or cross-functional initiatives are completed.

Surface any delays or missed milestones to the Head of Product.

Tool Management

Manage and maintain tools used by the product team (e.g., JIRA, Confluence, Notion, etc.).

Ensure consistent usage and tool hygiene.

Maintain Up-to-Date Processes

Ensure all product-related processes are current, clearly documented, and accessible to the team.

Team Onboarding and Enablement

Assist in onboarding new product team members by managing training material and ensuring quality and completeness.

Regularly update and distribute learning materials — especially after workshops or process updates.

Knowledge Management

Ensure team members are kept up to date with the latest resources available through Learning Management Systems (LMS) or L&D tools.

Maintain comprehensive and well-organized internal documentation.

Escalation and Accountability

Escalate to the Head of Product if any process, documentation, training, or deliverables are not being fulfilled in a timely manner.

What We're Looking For

1–3 years of experience in product operations, business operations, or project coordination

Excellent organizational and communication skills

A proactive mindset and ability to spot inefficiencies or gaps

Strong familiarity with collaboration and tracking tools (e.g., Notion, JIRA, Confluence, LMS platforms)

A process-oriented thinker with an eye for detail

Experience working with product or cross-functional teams (preferred but not mandatory)

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Product Operations Associate