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Product Manager

Product Manager

Zendesk

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

product management computer science selection process team management packaging scrum customer experience customer service product strategy group management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you ll be doing

In Packaging and Consumption we serve all of Zendesk s customers across all segments so they get what they ve paid for, know what they have and pay for what they use. We are seeking a product manager for our team, license and group management domain. In this role you ll work on making team management easier for our administrators, integrating acquisitions to make them feel like Zendesk products, and drive adoption of our products.

You will partner with an engineering manager to oversee the roadmap for your Pune-based scrum team of 8 engineers, and collaborate with stakeholders across our Packaging and Consumption group, as well as other product teams and IT CXS on program delivery.

Responsibilities

Partner with product leaders on the product strategy and roadmap for team, license and group management
Gather and analyze feedback from customers and internal stakeholders to understand problems to solve/jobs to be done
Design solutions and write requirements for new product features
Maintain and groom the backlog and roadmap for the product team
Collaborate with stakeholders across Packaging and Consumption, Product and IT CXS to ensure seamless product launches and updates
Attend daily weekly team rituals, regular internal external meetings

What you bring to the role

A minimum of 2 years of product management experience, preferably within a SaaS environment and at least working on cloud-based products or services
High level of accountability for meeting objectives, commitments and timelines
Excellent communication skills, with the ability to articulate product strategy and roadmap to stakeholders at all levels of the organization
Excellent collaboration skills, with the ability to work across various teams and stakeholders
Strong analytical skills, with the ability to identify efficiency opportunities and make data-driven decisions
Solid technical understanding for SaaS and internet applications, including databases, systems architectures, back-end services, APIs and event streaming
Demonstrated experience conducting customer research to inform product decisions

Basic Qualifications:

A bachelor s degree in marketing, business, computer science, engineering or a related field

Preferred Qualifications:

Beyond the bachelor s degree, we are most interested in your work experience, which demonstrates your strong personal accountability, communication skills and availability to collaborate.

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Zendesk

Software Development

San Francisco California

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Product Manager