Sumo Logic is hiring a Senior Product Manager to help shape the future of conversational AI experiences across our platform. In this role, you'll help deliver LLM-powe'red copilots and intelligent agents that make complex tasks easier, faster, and more context-aware for technical users.
you'll collaborate with cross-functional partners across a globally distributed team including engineering, design, data science, and fellow product managers. you'll help us shape our high-level strategy into shipped features that are safe, grounded, and valuable to our customers. This is a hands-on, execution-focused role for someone who thrives on shipping high-quality AI products at scale.
What You Will Be Doing:
- Own the entire product lifecycle - from research and ideation to execution, launch, and iteration for conversational copilots and agent-assist capabilities
- Translate strategic direction into actionable
PRDs, user stories, and testable acceptance criteria
. - Collaborate with AI/ML engineers and UX to refine prompts, improve grounding, and optimize user interactions.
- Define product strategy for
agent-to-agent interactions
and task orchestration, including delegation patterns, handoff protocols, and multi-agent coordination across the platform ecosystem. - Contribute to the development of an
evaluation framework
, including golden datasets
, LLM quality scoring, and hallucination detection. - Partner with Engineering to implement
guardrails, fallbacks, and safety rules
to ensure responsible and evidence-backed AI outputs. - Establish
tolerance thresholds and reliability ranges
for non-deterministic AI outputs, defining what "good enough" means for different use cases and user contexts. - Monitor
product KPIs
like adoption, retention, fallback frequency, latency, quality scores, and usage telemetry - Run regular data analysis to uncover user patterns, pain points, and opportunities for iteration.
- Support beta testing, issue triaging, and customer feedback synthesis for continuous improvement.
- Coordinate with Product Marketing and Enablement on rollout readiness and go-to-market activities.
What You Bring:
-
4+ years
of experience in product management, ideally with exposure to AI/ML
or enterprise SaaS
environments. - Proven track record of deeply understanding user pain, running discovery, and converting ambiguous feedback into structured, testable hypotheses.
- Experience working on
AI-powe'red tools
, LLM copilots
, or conversational agent experiences
. - Familiarity with
prompt engineering
, grounding techniques (RAG)
, and LLM evaluation best practices
(eg LLM as a Judge ). -
Data fluency
: Strong SQL skills; comfortable with dashboards, retention funnels, guardrail metrics, and driving data-informed decisions.Strong track record of managing roadmaps and executing cross-functional projects
with engineering, design, and AI teams. - Self-starter who thrives in fast-paced environments and adapts quickly to changing priorities.
- Excellent communication skills, both written and verbal, with a proven track record of effectively engaging with customers and cross-functional teams.
- Bachelors degree in Computer Science, Engineering, or a related field