Product Manager - Service Delivery Enhancement

The opportunity

How You Will Make An Impact

• Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.
• Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.
• Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.
• Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.
• Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.
  

Your background

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
• Proven experience as a ServiceNow service or product manager, or in a similar role.
• Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.
• Excellent communication, organizational and analytical skills.
• Attention to detail to ensure solutions meet requirements and quality standards.
• Proactive mindset for process improvements.