Job
Description
Position Summary... What youll do... About the Team: We are part of Walmart s International eCommerce organization, building customer-first post-purchase experiences across our global markets including Canada, Mexico, and Chile. Our mission is to make every step after the "Buy" button order tracking, cancellations, returns, and refunds simple, seamless, and stress-free for millions of customers around the world. About the Role: As a Product Manager III, you will help define, build, and improve post-purchase customer journeys across multiple countries. You will collaborate with engineering, design, business, and operations teams to solve real customer problems ranging from Where is my order? to How do I get a refund fast? while driving measurable improvements in customer satisfaction and operational efficiency. This is a great opportunity for someone looking to learn and grow in a global-scale product environment while delivering meaningful impact on everyday customer experiences. What you ll do: Own and improve key parts of the post-purchase experience, such as order tracking, cancellations, returns, or refunds. Translate customer pain points and business needs into clear product requirements. Work closely with engineering teams to deliver high-quality product solutions in an agile environment. Partner with design, analytics, and operations teams to validate ideas, run experiments, and refine product features. Analyze product data, customer feedback, and industry benchmarks to continuously improve and prioritize roadmap decisions. Balance user experience with business goals across different international markets, each with its own constraints and opportunities. What you ll bring: 2-4 years of product management experience in a digital or technology-driven company. Experience solving customer-facing problems, ideally in domains like eCommerce, logistics, or consumer platforms. Ability to structure ambiguity, collaborate cross-functionally, and communicate ideas with clarity. Analytical thinking with a working knowledge of tools such as SQL, Excel, or dashboards (nice to have). Empathy for users and a strong drive to improve their experience. Preferred Qualifications: Experience working in e-commerce, quick commerce, logistics, or supply chain domains. Prior exposure to international or multi-market product development is a plus. Strong academic background and/or experience in a fast-paced product-focused environment. About Walmart Global Tech . . Flexible, hybrid work . Benefits . Belonging . . Minimum Qualifications... Option 1: Bachelor s degree in computer science, engineering, or related area and 3 years experience in product management. Option 2: 5 years experience in product management or related area. Preferred Qualifications... Master s degree in Computer Science, Engineering, Business Administration, or related area and 2 years experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products Masters: Business Administration
