Role Overview We are looking for a strategic and execution-focused Product Manager - Support Operations to build, own, and scale the systems, tools, and processes that power support across the entire organization. This role will not handle support tickets but will own the support infrastructure and workflows that make agents efficient, ensure compliance, enhance user satisfaction, and enable the company to scale. You will work closely with support agents, risk, compliance, finance, product, and tech to create a robust, intelligent, and tech-driven support backend Systems & Workflow Design Own the end-to-end support infrastructure, including ticketing platforms , scalation flows, SLAs, and resolution paths. Design and implement internal workflows for different types of queries (trading issues, KYC, bank transfers, security, etc.). Ensure every department (support, compliance, risk, finance, trading ops) is mapped into the resolution flow. Automation & Tooling Identify areas for automation — including ticket classification, response templates, help center surfacing, and chatbots. Build internal tools or dashboards (working with engineering/product) that reduce manual work and improve resolution time. Integrate key support systems with CRM, analytics, KYC tools, and internal admin panels. Analytics & Reporting Define and track key metrics: First Response Time, Resolution Time, SLA breach %, CSAT, Volume by Type, etc. Build dashboards and reporting cadences for leadership. Use insights to identify high-volume, high-friction areas and drive systemic fixes. Cross-Functional Leadership Be the voice of support operations in cross-functional meetings with product, tech, compliance, finance, and risk. Ensure support readiness for all new product/feature launches. Drive regular reviews on support escalations and systemic failures with relevant stakeholders. Documentation & SOP Management Maintain and enforce org-wide SOPs for issue handling and escalation. Own the internal knowledge base and agent training playbooks. Requirements 4-7 years of experience in support operations, product management, or business operations — preferably in fintech, broking, or crypto Experience owning or deeply working with tools like Zendesk, Freshdesk, or similar Strong analytical and problem-solving skills; experience with dashboards and SQL is a plus Ability to work with technical teams on integrations, APIs, and internal tools Exceptional stakeholder management — must be able to work with multiple teams and drive clarity Structured thinker with a process-first mindset Strong written communication and documentation skills Show more Show less

Role Overview We are looking for a strategic and execution-focused Product Manager - Support Operations to build, own, and scale the systems, tools, and processes that power support across the entire organization. This role will not handle support tickets but will own the support infrastructure and workflows that make agents efficient, ensure compliance, enhance user satisfaction, and enable the company to scale. You will work closely with support agents, risk, compliance, finance, product, and tech to create a robust, intelligent, and tech-driven support backend Systems & Workflow Design Own the end-to-end support infrastructure, including ticketing platforms , scalation flows, SLAs, and resolution paths. Design and implement internal workflows for different types of queries (trading issues, KYC, bank transfers, security, etc.). Ensure every department (support, compliance, risk, finance, trading ops) is mapped into the resolution flow. Automation & Tooling Identify areas for automation including ticket classification, response templates, help center surfacing, and chatbots. Build internal tools or dashboards (working with engineering/product) that reduce manual work and improve resolution time. Integrate key support systems with CRM, analytics, KYC tools, and internal admin panels. Analytics & Reporting Define and track key metrics: First Response Time, Resolution Time, SLA breach %, CSAT, Volume by Type, etc. Build dashboards and reporting cadences for leadership. Use insights to identify high-volume, high-friction areas and drive systemic fixes. Cross-Functional Leadership Be the voice of support operations in cross-functional meetings with product, tech, compliance, finance, and risk. Ensure support readiness for all new product/feature launches. Drive regular reviews on support escalations and systemic failures with relevant stakeholders. Documentation & SOP Management Maintain and enforce org-wide SOPs for issue handling and escalation. Own the internal knowledge base and agent training playbooks. 4-7 years of experience in support operations, product management, or business operations preferably in fintech, broking, or crypto. Experience owning or deeply working with tools like Zendesk, Freshdesk, or similar. Strong

As the Business Owner for the Algo (API) Vertical, you will be responsible for overseeing integrations with third-party platforms, driving business growth initiatives, and ensuring seamless collaboration between internal teams. This role requires a deep understanding of derivatives as a product and experience in API-based business models. Key Responsibilities: Integration Management: Oversee integrations with third-party platforms from a commercial standpoint, ensuring mutually beneficial partnerships and smooth execution Business Growth & Strategy: Identify and execute growth initiatives to expand the Algo trading vertical, leveraging market trends and customer insights Cross-functional Collaboration: Work closely with Product and Engineering teams to ensure seamless alignment and delivery of API-related requirements Market Analysis: Stay updated with crypto and traditional finance markets, competitor strategies, and industry trends to drive innovation and maintain a competitive edge Partnership Development: Build and maintain relationships with algo traders, hedge funds, and institutional clients to drive API adoption and liquidity growth Performance Monitoring: Define KPIs and track the performance of the Algo vertical, optimizing strategies based on data-driven insights Requirements Strong understanding of derivatives trading and financial markets Experience working with APIs, algo trading, and quantitative finance is preferred Proven ability to drive business growth and execute strategic initiatives Strong stakeholder management and collaboration skills, with the ability to work across teams Excellent analytical and problem-solving skills with a data-driven mindset Prior experience in crypto, fintech, or financial services is a plus

Role Overview We are seeking an experienced Risk & Fraud Product Manager to lead the development of a comprehensive risk & fraud management framework for Delta Exchange. You will work closely with engineering, compliance, operations, and analytics teams to identify vulnerabilities, detect anomalies, and build systems to mitigate trading, transaction, and behavioral risks. Key Responsibilities Design and implement the end-to-end risk and fraud detection framework across trading, payments, onboarding, and user behavior Own the risk product roadmap, prioritizing features and capabilities such as anomaly detection, transaction limits, velocity checks, and behavioral monitoring Develop tools and systems for real-time fraud detection, suspicious activity alerts, account takeovers, and anti-abuse mechanisms Work closely with compliance and operations to align on AML/KYC and regulatory risk guidelines Partner with data science and engineering to design and fine-tune fraud detection models and scoring systems Establish key risk metrics and dashboards for proactive monitoring and incident management Define and document rules engines, thresholds, and triggers for different types of fraud (e.g., wash trading, front-running, bonus abuse) Collaborate with finance and payment gateway partners to handle chargebacks, disputes, and recovery mechanisms Requirements 4-8 years of experience in risk, fraud, or trust & safety product management, preferably in fintech, crypto, or payment companies Demonstrated experience building and scaling fraud or risk detection systems from scratch Familiarity with crypto trading behaviors, blockchain analytics tools, and fraud vectors specific to crypto ecosystems Strong analytical and data skills; ability to interpret risk signals, define metrics, and run experiments Solid understanding of regulatory risk, AML/KYC, and compliance best practices Strong project management skills with the ability to work cross-functionally in a fast-paced environment Bonus: Experience with machine learning models for fraud detection, exchange market surveillance, or decentralized finance (DeFi)

Languages: Fluent in Hindi and English Role Overview: We are looking for an experienced and dynamic Live Streamer to host engaging livestream sessions focused on financial markets. You'll share insights, strategies, and live trades with an active trader audience, while simplifying complex concepts in a relatable manner. Key Responsibilities: Host regular livestream sessions covering market trends, trade setups, and strategy breakdowns Present live commentary on futures and options markets with clarity and confidence Educate viewers on trading techniques, risk management, and technical setups Respond to viewer queries in real-time, keeping sessions interactive and informative Collaborate with the content, marketing, and trading teams to align on themes and objectives Requirements 5 years of active trading experience in futures and options Comfortable communicating in both Hindi and English Strong on-screen presence with previous experience conducting webinars, livestreams, or media appearances Ability to explain complex market movements in a simple and engaging manner

About The Company At Delta, we are reimagining and rebuilding the financial system. Join our team to make a positive impact on the future of finance. 🎯 Mission Driven: Re-imagine and rebuild the future of finance. 💡 Most innovative cryptocurrency derivatives exchange. With a daily traded volume of :$ 3.5 billion, and increasing. Delta is bigger than all the Indian crypto exchanges combined. 📈 Offer the widest range of derivative products and have been serving traders all over the globe since 2018 and growing fast. 💪🏻 The founding team is comprised of IIT and ISB graduates. Business co-founders have previously worked with Citibank, UBS and GIC; and our tech co-founder is a serial entrepreneur who previously co-founded TinyOwl and Housing.com. 💰 Funded by top crypto funds (Sino Global Capital, CoinFund, Gumi Cryptos) and crypto projects (Aave and Kyber Network). Role Overview As a Senior Non-Tech Recruiter at Delta Exchange, you will play a pivotal role in scaling our non-technical teams, including marketing, compliance, operations, legal, finance, customer support, and more. You will own the full-cycle recruitment process, from sourcing and engaging top talent to closing candidates and ensuring a best-in-class candidate experience. Requirements Key Responsibilities Lead end-to-end recruitment for non-technical roles across multiple departments Collaborate closely with hiring managers to understand hiring needs, define role requirements, and develop tailored hiring strategies Source candidates using a mix of channels, including LinkedIn, job portals, networks, referrals, and direct outreach Conduct screening interviews, assess candidate fit, and manage interview processes efficiently Provide data-driven insights and regular hiring reports to leadership Ensure exceptional candidate experience from first touch to offer negotiation Build and maintain a strong talent pipeline for future hiring needs Stay updated with market trends, salary benchmarks, and recruitment best practices, especially in fintech and crypto sectors Partner with HR and business teams on employer branding initiatives to enhance Delta Exchange's appeal to top talent Requirements Minimum 7 years of recruitment experience in non-tech roles, preferably in high-growth startups or fintech environments Proven track record of closing mid-to-senior-level roles across functions such as marketing, compliance, operations, legal, finance, and customer success Strong sourcing and headhunting skills, with experience using Boolean searches, LinkedIn Recruiter, and other tools Excellent stakeholder management and consultative approach to hiring Outstanding communication and negotiation skills Strong organisational skills with the ability to manage multiple roles simultaneously Passion for crypto, fintech, or startups is a big plus! Why Join Delta Exchange? Be part of a fast-paced, high-growth crypto trading platform with global ambitions Work alongside experienced founders and a world-class team Enjoy a collaborative, flexible work culture with competitive compensation Opportunity to shape the talent engine powering one of the most exciting industries today.

We are seeking a dynamic and detail-oriented Business Analyst to join our team. The ideal candidate will have 2-4 years of experience and a strong analytical mindset to solve complex business problems. Proficiency in SQL, Tableau, R, Python (advanced preferred), and an ability to derive actionable insights is essential for this role. Key Responsibilities: Data Analysis and Insights: Analyze complex datasets to provide actionable insights for business growth and operational efficiency. Utilize SQL to extract data and perform in-depth analysis. Visualization and Reporting: Develop and maintain dashboards and reports using Tableau to track business performance. Ensure visualizations effectively communicate key insights. Statistical and Predictive Modeling: Use R or Python to perform statistical analyses and build predictive models to guide Decision-making. Problem-Solving: Identify bottlenecks, inefficiencies, and opportunities for improvement in processes. Collaborate with stakeholders to recommend solutions and monitor implementation. Collaboration: Work closely with cross-functional teams (product, engineering, marketing, etc.) to define and execute business strategies. Requirements Technical Skills: Proficient in SQL for data querying and manipulation. Strong experience with Tableau for creating dashboards and reports. Hands-on experience with R and Python for statistical and data analysis (advanced knowledge preferred). Analytical Skills: Excellent problem-solving and critical-thinking abilities. Communication Skills: Ability to convey technical insights to non-technical stakeholders Effectively. Work Ethic: Self-starter with a proactive attitude and a passion for driving results in a fast-paced environment. Educational Background: Bachelor's degree in Computer Science, Data Science, Economics, Mathematics, Statistics, or a related field

We are seeking a dynamic and detail-oriented Business Analyst to join our team. The ideal candidate will have 2-4 years of experience and a strong analytical mindset to solve complex business problems. Proficiency in SQL, Tableau, R, Python (advanced preferred), and an ability to derive actionable insights is essential for this role. Key Responsibilities: Data Analysis and Insights: Analyze complex datasets to provide actionable insights for business growth and operational efficiency. Utilize SQL to extract data and perform in-depth analysis. Visualization and Reporting: Develop and maintain dashboards and reports using Tableau to track business performance. Ensure visualizations effectively communicate key insights. Statistical and Predictive Modeling: Use R or Python to perform statistical analyses and build predictive models to guide Decision-making. Problem-Solving: Identify bottlenecks, inefficiencies, and opportunities for improvement in processes. Collaborate with stakeholders to recommend solutions and monitor implementation. Collaboration: Work closely with cross-functional teams (product, engineering, marketing, etc.) to define and execute business strategies. Requirements Technical Skills: Proficient in SQL for data querying and manipulation. Strong experience with Tableau for creating dashboards and reports. Hands-on experience with R and Python for statistical and data analysis (advanced knowledge preferred). Analytical Skills: Excellent problem-solving and critical-thinking abilities. Communication Skills: Ability to convey technical insights to non-technical stakeholders Effectively. Work Ethic: Self-starter with a proactive attitude and a passion for driving results in a fast-paced environment. Educational Background: Bachelor's degree in Computer Science, Data Science, Economics, Mathematics, Statistics, or a related field

We are seeking a dynamic and detail-oriented Business Analyst to join our team. The ideal candidate will have 2-4 years of experience and a strong analytical mindset to solve complex business problems. Proficiency in SQL, Tableau, R, Python (advanced preferred), and an ability to derive actionable insights is essential for this role. Key Responsibilities: Data Analysis and Insights: Analyze complex datasets to provide actionable insights for business growth and operational efficiency. Utilize SQL to extract data and perform in-depth analysis. Visualization and Reporting: Develop and maintain dashboards and reports using Tableau to track business performance. Ensure visualizations effectively communicate key insights. Statistical and Predictive Modeling: Use R or Python to perform statistical analyses and build predictive models to guide Decision-making. Problem-Solving: Identify bottlenecks, inefficiencies, and opportunities for improvement in processes. Collaborate with stakeholders to recommend solutions and monitor implementation. Collaboration: Work closely with cross-functional teams (product, engineering, marketing, etc.) to define and execute business strategies. Requirements Technical Skills: Proficient in SQL for data querying and manipulation. Strong experience with Tableau for creating dashboards and reports. Hands-on experience with R and Python for statistical and data analysis (advanced knowledge preferred). Analytical Skills: Excellent problem-solving and critical-thinking abilities. Communication Skills: Ability to convey technical insights to non-technical stakeholders Effectively. Work Ethic: Self-starter with a proactive attitude and a passion for driving results in a fast-paced environment. Educational Background: Bachelor's degree in Computer Science, Data Science, Economics, Mathematics, Statistics, or a related field

We are seeking a dynamic and detail-oriented Business Analyst to join our team. The ideal candidate will have 2-4 years of experience and a strong analytical mindset to solve complex business problems. Proficiency in SQL, Tableau, R, Python (advanced preferred), and an ability to derive actionable insights is essential for this role. Key Responsibilities: Data Analysis and Insights: Analyze complex datasets to provide actionable insights for business growth and operational efficiency. Utilize SQL to extract data and perform in-depth analysis. Visualization and Reporting: Develop and maintain dashboards and reports using Tableau to track business performance. Ensure visualizations effectively communicate key insights. Statistical and Predictive Modeling: Use R or Python to perform statistical analyses and build predictive models to guide Decision-making. Problem-Solving: Identify bottlenecks, inefficiencies, and opportunities for improvement in processes. Collaborate with stakeholders to recommend solutions and monitor implementation. Collaboration: Work closely with cross-functional teams (product, engineering, marketing, etc.) to define and execute business strategies. Technical Skills: Proficient in SQL for data querying and manipulation. Strong experience with Tableau for creating dashboards and reports. Hands-on experience with R and Python for statistical and data analysi