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Product Management Professional - APM

Product Management Professional - APM

Paytm

5 - 9 years

10 - 14 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

product management rest sap regression testing stakeholder communication ai artificial intelligence qa automation service delivery recruitment compliance regression xml quality assurance onboarding json up selling soap apm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

We are seeking a motivated and experienced professional to join our Telco Services team
The role involves managing and enhancing core telco offerings such as Web Portals,IVR, USSD, SMS, Pre-call Services, Merchant IVR, and M2M IVR Portals, while also driving partner and marketplace integrations on Digital Super Apps/ Selfcare Apps/ Marketplace Apps
The candidate should bring prior hands-on experience in service delivery platforms, integration projects, and digital service ecosystems (OTT, gaming, content billing)

Key Responsibilities

1) Requirement Gathering & Analysis

-Engage with business teams and partners to capture and refine requirements for telco and VAS services.

-Translate business needs into detailed functional and technical specifications.

2) Service Delivery & Operations

-Manage end-to-end lifecycle of assigned telco services (IVR, USSD, SMS, Pre-call, Merchant IVR, M2M IVR).

-Monitor performance and proactively identify areas for optimization.

-Lead incident analysis, root cause identification, and closure of operational issues.

3) Partner & Vendor Integrations

-Work with external partners/vendors for onboarding and integration on Service Delivery Platforms (SDP).

-Manage Marketplace Vendor Integrations for digital services (OTT, games, content providers).

-Support Direct Carrier Billing (DCB) projects, ensuring seamless settlement, compliance, and reconciliation.

4) Testing & Quality Assurance

-Drive UAT and regression testing of new features, enhancements, and partner integrations.

-Ensure test cases and validation processes are well-documented and executed.

5) Documentation & Compliance

-Prepare and maintain operational runbooks, process flows, and integration guides.

-Support audits and compliance checks related to telco services and billing.

6) Cross-functional Collaboration

-Work closely with engineering, QA, support, and business stakeholders to ensure timely project delivery.

-Coordinate with partners for troubleshooting and service improvements.

7) Continuous Improvement

-Recommend process automation and monitoring enhancements.

-Stay updated with evolving telco protocols, VAS technologies, and digital monetization trends.

Key Skills & Competencies

-Strong understanding of Telco Service Delivery Platforms (SDP).

-Hands-on experience with Web Portals,Subscription Manager,IVR, USSD, SMS, and related VAS platforms.

-Knowledge of partner/vendor integrations and direct carrier billing (OTT, Games, Content services).

-Familiarity with telecom billing protocols (SMPP, SIP, Diameter, MAP, CAMEL, etc.).

-Good grasp of service monitoring tools and incident management processes.

-Strong analytical and troubleshooting skills with data-driven problem solving.

-Excellent documentation, stakeholder communication, and coordination skills.

Good to Have

-Exposure to cloud-based telco/VAS deployments.

-Experience with API-based integrations (REST, SOAP, XML, JSON).

-Understanding of revenue assurance and billing reconciliation processes.

-Prior experience in telecom operator environments or large-scale service platforms.

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Noida

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Product Management Professional - APM