Product Experience Manager

As a Product Experience Manager at Axiamatic, you will play a crucial role in delivering exceptional product experiences to our customers. Your primary responsibility will be to ensure that customers derive maximum value from our products and services. Your key responsibilities will include driving customer adoption and satisfaction by closely working with customers to provide guidance and aligning their needs with our business objectives. You will collaborate with cross-functional teams to deliver tailored solutions that address customer needs and help them achieve their goals. Building long-term relationships with customers and acting as a trusted advisor to help them maximize the value from our product offerings will be a significant part of your role. You will be expected to develop and implement strategies to enhance the overall product experience, ensuring that customer needs are met throughout the product lifecycle. Providing product knowledge and support to customers during pre-sales activities and post-sales implementations will also be part of your duties. Analyzing customer feedback and product usage data to identify areas for improvement and working closely with product teams to advocate for changes will be essential. To be successful in this role, you should have at least 5 years of experience in a customer-facing role such as CSM, Pre-sales, or Technical Account Management. A strong technical background to understand and articulate complex product functionalities is required. While ERP experience, particularly with SAP, is ideal, it is not mandatory. Excellent communication and interpersonal skills, along with the ability to work collaboratively across multiple teams, will be crucial. Demonstrated ability to build and maintain strong customer relationships, focusing on delivering business outcomes, is essential. Strategic thinking and the ability to move beyond transactional interactions to provide long-term value to customers will be highly valued. Strong problem-solving skills and a proactive approach to customer challenges are also necessary for this role. If you are passionate about enhancing customer experiences and have the necessary skills and experience, we look forward to receiving your application for the Product Experience Manager position at Axiamatic.,