Product Consultant

We're hiring Product Consultant at Zonka Technologies.

Company Profile

Zonka Feedback,

With seamless integrations into leading CRMs like Salesforce and HubSpot, it enables brands to listen to customer voices and make data-driven decisions through multi-channel feedback collection, advanced reporting, and real-time AI insights.

From NPS and CSAT to sentiment analysis and customer journey mapping, Zonka Feedback empowers global businesses to uncover intelligent insights and take timely action to improve and transform customer experiences.

Role Summary

Product Consultant

You'll manage a portfolio of US-based customers, taking ownership of their success by tracking progress, resolving issues, and maintaining regular touchpoints to drive adoption and satisfaction. This is a night-shift role (6 PM 3 AM IST) aligned with our US customer base.

Job Role

Customer Onboarding:

• Lead and manage end-to-end onboarding journey for new customers, including account setup, product training, and implementation  
• Conduct product walkthroughs and tailored training sessions to ensure effective adoption and understanding
• Guide customers in creating surveys, setting up distribution channels, and integrating with CRMs or third-party tools
• Ensure timely onboarding completion and customer satisfaction through structured onboarding journeys
• Promptly respond to product-related inquiries from new customers via Intercom or other support channels and schedule calls with Sales team

Customer Support:

• Serve as the primary point of contact for all product-related queries via chat, email, or phone
• Deliver fast, clear, and effective resolutions to technical issues, ensuring a smooth customer experience
• Collaborate with product and engineering team to report bugs, escalate technical issues, and follow up on feature requests
  

Customer Success Management:

• Conduct regular check-ins with existing customers to  assess satisfaction, ensure ongoing engagement and adoption
• Monitor account health and usage metrics to identify and report at-risk accounts
  

Qualifications

• 1 to 2 years of experience in customer onboarding, success or support role (preferably in a SaaS/product environment)
• Willingness to work night shifts (6 PM 3 AM US time)
• Excellent written and spoken communication skills
• Strong product understanding and technical aptitude
• Customer-first attitude with empathy and problem-solving skills
• Ability to work independently, manage multiple onboarding journeys, and collaborate across teams
• Familiarity with tools like Intercom, Freshdesk, HubSpot, or similar platforms is a plus
  

Interested? Send your resume to hr@zonkafeedback.com