ProDMARC Support Analyst

Total Experience Required: 0-1 yr

Requirements:

• Possess in-depth knowledge of DNS records, their implementation, and different DNS

panels.

SPF, DKIM,

DMARC, BIMI, TLS-RPT, and MTA-STS.

• Configure and manage Outbound and Inbound DMARC policies on different email

gateways/servers.

• Analyze email headers to troubleshoot SPF, DKIM, and DMARC failures.

• Investigate and resolve email delivery failures, including SMTP issues, bounce classifications, blacklisting, and content-based filtering (beyond SPF/DKIM/DMARC).

• Strong understanding of email routing and authentication frameworks across single and multi-gateway architectures.

• Provide expert-level consulting to enterprise customers, explaining technical concepts in an actionable manner.

• Work closely with customers to ensure proper email authentication and compliance with industry standards.

• Comprehensive understanding of email-based attacks, including spoofing and phishing, along with effective mitigation strategies.

• Respond to customer inquiries and resolve technical issues via email, calls, and other communication channels.

• Effectively communicate technical concepts to both technical and non-technical audiences.

• Draft professional and technically sound emails with clear troubleshooting steps and solutions.

• Work closely with Engineering and Product teams to provide feedback on product enhancements.

Location Mumbai (Preferable from Thane, Navi Mumbai)

CTC: Up to 3 LPA

Experience Freshers or up to 1 Year exp.