Process Trainer

Ketto

1 - 6 years

1 - 6 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

NHT training Telesales Call Handling performance coaching CRM Tools call assessments

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Training Delivery & Facilitation:

Conduct new hire training (NHT) and refresher training for sales agents in the donation process
Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills
Train agents on objection handling and building donor trust
Ensure training is aligned with sales targets and compliance standards
Conduct role-plays, mock calls, and live call assessments to build agent confidence

Reporting & Continuous Improvement:

Track training effectiveness using KPIs like sales performance, retention, and quality scores
Provide regular feedback and reports to management on training outcomes

Qualifications & Skills:

1+ years of experience in BPO sales training or telesales
Strong knowledge of sales techniques and call handling
Excellent verbal, written, and interpersonal communication skills
Experience in classroom training, coaching, and performance monitoring
Comfortable using CRM software, call monitoring tools, and dashboards

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