Process Trainer

Profile: Process Trainers

Experience: 4+ Yrs of experience in US Healthcare claims adjudication

Skills Req:
The Process Trainer will be responsible for training new hires and existing employees on US Healthcare claims adjudication processes, systems, and compliance requirements. The trainer will play a key role in ensuring associates are equipped with the knowledge, skills, and accuracy levels required to deliver high-quality outcomes.

Education: Any Graduate

Location: Coimbatore

Roles & Responsibilities:

• Provide day-to-day leadership support to supervisors and assists with CPI and KPI requirements.
• Participate in day to day Claims meetings to introduce and/or create action plans based on account requirements
• Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.
• Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. .
• Responsible for service quality for all work performed by his/ her employees. Ensure support is provided to front line employees (SMEs, Producers, Lead Operators)
• Coordinate with Manager Claims to balance needs of individual teams with needs of the entire organization.
• Promote teamwork and cooperative effort.
• Help train and provide guidance to other Supervisors and CSRs within the organization.
• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.
• Provide internal and external customers with the highest quality service.

For interview details & scheduling:
Vinodhini – 9087726632

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹570,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• US Healthcare Claims Adjudication: 4 years (Required)

Location:

• Coimbatore, Tamil Nadu (Required)

Application Deadline: 19/09/2025
Expected Start Date: 22/09/2025