1.0 - 6.0 years

1 - 6 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and refresher training for sales agents in the donation process Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills Train agents on objection handling and building donor trust Ensure training is aligned with sales targets and compliance standards Conduct role-plays, mock calls, and live call assessments to build agent confidence Reporting & Continuous Improvement: Track training effectiveness using KPIs like sales performance, retention, and quality scores Provide regular feedback and reports to management on training outcomes Qualifications & Skills: 1+ years of experience in BPO sales training or telesales Strong knowledge of sales techniques and call handling Excellent verbal, written, and interpersonal communication skills Experience in classroom training, coaching, and performance monitoring Comfortable using CRM software, call monitoring tools, and dashboards

Posted 2 months ago

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