Process Trainer ( International voice process)

As an International Voice Process Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs for new hires and existing team members in our voice support operations. Your expertise will ensure that our agents are equipped with the necessary skills, product knowledge, and customer handling techniques to deliver outstanding service in a fast-paced, multicultural environment.

Key Responsibilities:

• Develop and update training modules, manuals, and assessment tools tailored to international voice processes.
• Conduct engaging training sessions for new hires, focusing on call handling, communication skills, product knowledge, and process adherence.
• Deliver ongoing training and refresher sessions to enhance agent performance and ensure compliance with quality standards.
• Monitor and evaluate training effectiveness through assessments, call audits, and feedback.
• Collaborate with team leaders and quality managers to identify skill gaps and implement targeted training interventions.
• Facilitate role-plays, simulations, and real-time coaching to improve agent confidence and performance.
• Maintain training records, attendance, and performance metrics for reporting purposes.
• Stay updated on industry best practices, new processes, and product updates to ensure training content remains relevant and impactful.
• Foster a positive learning environment that encourages continuous improvement and skill development.
• Support new process rollouts and change management initiatives through effective training programs

Preferred candidate profile

• Proven experience as a Process Trainer, ( Voice process only )preferably in an international BPO environment.
• Excellent communication and presentation skills with fluency in English.
• Strong understanding of call center operations, customer service standards, and quality metrics.
• Ability to design engaging training content and deliver it effectively to diverse audiences.
• Knowledge of training tools, LMS platforms, and assessment methodologies.
• Ability to analyze performance data and identify training needs.
• Proactive, adaptable, and able to work in a fast-paced environment.
• Certification in training or coaching (preferred).
• Immediate joiners will be prioritized.

What clients offer:

• Competitive salary
• Opportunity to work with a dynamic and multicultural team.
• Continuous learning and professional development opportunities.
• Supportive work environment that values innovation and initiative.
• Chance to make a significant impact on customer satisfaction and team performance.

Join our Leading client

Interested candidates can call me prashanth HR from Monday to friday 10.00a.m. to 6p.m. at 9360810536 or apply your resume here.