Process Trainer ( International Voice process)

Job Description

Job Title: Process Trainer Voice & Accent (International Voice Process) Location: BangaloreJob Type: Full-Time Shift: Flexible (Should be open to rotational or night shifts) Experience Level: 4+ Years (Minimum 1 Year as Trainer)About the Role:We are seeking a passionate and experienced Voice and Accent Trainer with a background in international voice processes. The ideal candidate should have at least 4 years of total experience, including a minimum of 1 year as a process or voice trainer. You will be responsible for training new hires and existing team members in communication skills, accent neutralization, and international customer handling standards.Key Responsibilities: Conduct Voice & Accent and International Process Training for new hires and existing employees. Evaluate trainees through voice assessments, mock calls, and feedback sessions. Drive communication and soft skills improvement initiatives across the team. Customize training content based on client process and business needs. Track and report training effectiveness and individual progress. Collaborate with quality and operations teams to identify skill gaps and address them through targeted sessions. Support continuous learning through floor coaching, refresher training, and one-on-one mentoring. Preferred candidate profile Minimum 4 years of total experience in international BPO/voice processes. At least 1 year of experience as a Process Trainer. Excellent command over spoken English, including accent clarity, pronunciation, and grammar. Hands-on experience in training delivery, assessment, and feedback mechanisms. Good interpersonal skills with the ability to motivate and engage trainees. Comfortable working in rotational or night shifts as per business requirements. Immediate joiners given first preference. Preferred Qualifications: Certification in Voice & Accent or Communication Skills (if any) Experience in training for US/UK voice processes Exposure to customer experience coaching or floor supportRole & responsibilities Interested candidates please call me prashanth hr@ 9360810536 Monday to friday between 10.00a.m. to 6p.m. and kindly dont call on saturday and sunday. You can apply here in Naukri also for this role