Process Trainer

Role: Trainer

DESIGNATION:

LOCATION:

EXPERIENCE:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Deliver product training for New Hires in the Chat and Voice Lines of Businesses

Design training curriculum using inputs from Operations & Quality

Knowledge management for the process

Maintain MIS related to all training batches

Keep up to date with the product / process knowledge

Accountability for 0 30 days batch performance

Attend TTT conducted by clients

Conduct PKT and process refreshers on the floor

Design & Develop training content

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Key skills and knowledge:

Customer support experience

Languages – Good English Communication and Hindi

Willingness to work in a 24x7 shift environment with 6 days working

Good MS Office skills

Exposure to Voice & Chat LOB. Sales/Retention will be an added advantage

Educational Qualification:

- Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.