Process Manager

Role Overview: - As an HRO Process Manager based in Kolkata with over 10 years of working experience in HRM/HRSS in any geography, your role will involve a deep understanding of core HR operations. You are expected to possess strong analytical, problem-solving, and decision-making skills. Managing large teams effectively and maintaining client and stakeholder relationships are crucial aspects of this role. Key Responsibilities: - Oversee the end-to-end HRM process for the client, ensuring timely resolution of requests and exceeding agreed-upon service levels. - Proactively identify areas for service level improvements by anticipating changes, designing, developing, and maintaining HRM processes within the organization. - Implement best practices in the HRM space. - Monitor and reduce HRM costs, stay updated on dynamic regulatory environments, and mentor team members. - Manage and develop the HRM resources team, act as a point of contact for managers on HRM topics, and communicate assertively with logical recommendations. Qualifications Required: - Expertise in HIRE TO RETIRE, HRO operations, HRSS, HR operations, and human resources. - Proactive and strategic thinking to drive HRM processes effectively. (Note: No additional details of the company were included in the provided job description),