Process Manager

As an HRO Process Manager based in Kolkata, you are expected to have over 10 years of working experience in HRM/HRSS in any geography. Your role will involve a deep understanding of core HR operations, along with strong analytical, problem-solving, and decision-making skills. Managing large teams effectively and maintaining client and stakeholder relationships are crucial aspects of this role. Your responsibilities will include overseeing the end-to-end HRM process for the client, ensuring timely resolution of requests, and exceeding agreed-upon service levels. Proactively identifying areas for service level improvements by anticipating changes, designing, developing, and maintaining HRM processes within the organization, and implementing best practices in the HRM space are key tasks. You will be responsible for monitoring and reducing HRM costs, staying updated on dynamic regulatory environments, and mentoring team members. Managing and developing the HRM resources team, acting as a point of contact for managers on HRM topics, and communicating assertively with logical recommendations are essential for success in this role. Continuous improvement, team engagement, and adaptability to global working hours are expected from you. Your skills should include expertise in HIRE TO RETIRE, HRO operations, HRSS, HR operations, and human resources. This full-time, permanent position in the ITES/BPO/KPO industry requires proactive and strategic thinking to drive HRM processes effectively. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,