Process Manager

Customer Support techs - More focus on circuit repair for IP/Ethernet customer circuits
Network Support Techs - More focus on vendor platform hands on experience with monitoring and repair of network equipment. Needs experience with underlying customer circuit deployments.

Required skills:

• 3-5 Years Telecommunication experience on Ethernet IP platforms with an understanding of SONET, SDH,Telco,FTT and DWDM Networks.
• -Experienced in troubleshooting Routing(bgp, mpls, isis), switching, vlans, fiber networks on DWDM/SDH and Ethernet Networks
• Multi-vendor environment experience essential including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera, Fujitsu
• Able to perform RFC 2544 tests and troubleshoot fiber issues by performing OTDR with help of field
• NOC environment experience is preferred. Professional certifications preferred (Cisco, Juniper, Nokia)
• Familiarity with Assure, Salesforce systems.
• Document work efforts and troubleshooting status in trouble ticketing system and perform mainteannce/repair activities.
• Great custoemr service skills. Written and verbal communication in English is a must.
• Be able to perform as an individual with minimum supervision