Process Manager

Opportunity Overview:

Performance Management

• Drive and manage periodic rollouts of performance management processes at the organizational level
• Support system testing and implementation of performance management tool, ensuring alignment with the functional requirements. Provide training and support to end-users during rollouts.
• Regularly update Standard Operating Procedures (SOPs) related to performance management, maintain a centralized repository, and ensure version control and accessibility.
• Analyze performance data to identify trends, gaps, and opportunities for improvement, share actionable insights to other functions.
• Act as the primary point of contact for performance management-related queries across business units, ensuring timely and accurate resolution
• Collaborate with the internal communications team to support PMS campaigns and announcements.

Employee Surveys:

• Design and execute employee surveys on various touchpoints in collaboration with other functions.
• Drive participation analyze survey results and report findings and insights.

Rewards and Recognition:

• Support the implementation of new Rewards & Recognition (R&R) programme launches in collaboration with vendors.
• Assist with R&R system enhancements and implementations, ensuring alignment with functional requirements. Provide training and support during rollouts.
• Prepare and share analytics and reports on R&R utilization, trends, and gaps, along with actionable insights for business functions.
• Regularly update Standard Operating Procedures (SOPs) related to R&R, maintain a central repository, and ensure accessibility and version control.
• Collaborate with the internal communications team to drive R&R campaigns and announcements by providing key messaging, themes, and campaign ideas to boost employee engagement

Qualifications and Skills:

• MBA withat least 4 to 7 years of experience into HR COE, Business HR role or CnB role.
• Good exposure of performance appraisal, Employee survey, Rewards and Recognition.
• Collaborative, process-oriented, strong attention to details, and able to manage multiple priorities effectively
• Strong excel and analytical skills and experience using and presenting data to make decisions.