Process Expert (ITIL Certified & Compliance Specialist)

You are a highly skilled Process Expert with ITIL certification and expertise in compliance management. Your role involves designing, implementing, and optimizing IT service management (ITSM) processes while ensuring adherence to industry regulations and company policies. Key Responsibilities: - Design, implement, and optimize ITSM processes based on ITIL best practices. - Monitor service performance, identify gaps, and recommend improvements. - Ensure incident, problem, and change management processes are effectively executed. - Ensure IT processes align with regulatory requirements such as ISO 27001, GDPR, SOC 2, HIPAA, or other industry standards. - Conduct periodic audits and assessments to maintain compliance. - Develop and maintain policies, procedures, and guidelines related to IT governance and risk management. - Work with IT, security, and business teams to ensure process adherence and compliance requirements are met. - Act as the primary point of contact for internal and external audits. - Identify opportunities for process automation to enhance efficiency and compliance. - Leverage ITSM tools (e.g., ServiceNow, Jira, BMC Remedy) to streamline service management. - Provide training and guidance on ITIL and compliance best practices. - Maintain comprehensive documentation of processes, workflows, and compliance policies. Required Qualifications: - ITIL v4 Foundation (or higher) Certification is mandatory. - Strong knowledge of compliance frameworks such as ISO 27001, GDPR, SOC 2, or HIPAA. - 5+ years of experience in ITSM, IT operations, or compliance-related roles. - Hands-on experience with ITSM tools like ServiceNow, Jira, BMC Remedy, or equivalent. - Experience in conducting audits and risk assessments. - Excellent communication and stakeholder management skills. If you are interested in this role, please send your profiles to resumes@voltuswave.com.,