Process expert

Industry & Sector:

Operations Excellence within Business Process Management and shared services for enterprise clients. This role sits at the intersection of process engineering, continuous improvement, and operations optimisation for high-volume, transaction-driven environments.

Standardized job title:

Process Improvement Specialist

About The Opportunity

We are hiring an on-site Process Improvement Specialist based in India to drive measurable operational efficiency across end-to-end processes. You will partner with operations, QA, IT and automation teams to identify waste, implement data-driven improvements, and institutionalise best practices that reduce cost and improve cycle time and quality.

Role & Responsibilities

• Lead end-to-end process mapping and diagnostic analysis to identify root causes, bottlenecks, and improvement opportunities.
• Plan and execute Lean Six Sigma / DMAIC projects delivering measurable improvements in cycle time, quality, and cost.
• Develop and maintain clear process documentation (SOPs, RACI, SIPOC) and visual process maps for operations and stakeholders.
• Use process mining and analytics to prioritise interventions and validate impact; generate data-backed business cases.
• Collaborate with automation and IT teams to translate processes into RPA opportunities, support pilots, and measure bot performance.
• Design and deliver training, governance, and sustainment mechanisms to embed process standards and KPI tracking.
  

Skills & Qualifications

Must-Have

• Lean Six Sigma
• DMAIC
• Value Stream Mapping
• Process Mapping
• Root Cause Analysis
• BPMN
• Microsoft Visio
• Process Documentation
  

Preferred

• Process Mining
• Celonis
• UiPath
• Power BI
  

Qualifications

• Proven track record in process improvement or operations transformation (typically 2-6 years in similar roles).
• Bachelor's degree or equivalent in engineering, operations, analytics, or related discipline preferred.
  

Benefits & Culture Highlights

• On-site role with hands-on exposure to end-to-end operations and automation initiatives.
• Fast-paced, metrics-driven culture with clear ownership and cross-functional collaboration.
• Opportunities for certification sponsorship and career progression into Process Excellence or Automation leadership tracks.
  

This position is open at Career Bloc and is based in India as an on-site role. If you are a results-oriented practitioner who combines analytical rigor with practical execution, apply to lead impactful process change and scale operational excellence across the business.
Skills: power bi,bpmn,root cause analysis,process expert,dmaic,process mining,lean six sigma,value stream mapping