we're looking for an experienced Process Data Consultant to play a critical role in delivering our solutions. In this customer-facing role, you will own end-to-end deployments, combining technical expertise and business acumen to ensure successful adoption of Skan.ai s platform. you'll act as the trusted advisor for customers mapping processes, analyzing data, and driving outcomes that improve performance.
Key Responsibilities
Solution Delivery Customer Engagement
- Lead full-cycle implementations requirements gathering, process mapping, deployment planning, and execution.
- Configure and operationalize Skan.ai solutions, ensuring smooth integration with customer environments and alignment with business goals.
- Serve as the primary technical contact and product expert, providing proactive guidance, timely support, and issue resolution.
- Collaborate with internal teams (Product, Engineering, Sales, Customer Success) to deliver projects on time, with clear ownership of milestones and deliverables.
- Present insights and recommendations to stakeholders through reports, dashboards, and executive briefings.
- Act as a Subject Matter Expert (SME), enabling customer Centers of Excellence (COEs) and partners through training and knowledge sharing.
Data Analysis Troubleshooting
- Analyze process data to identify trends, inefficiencies, and opportunities for improvement.
- Conduct root cause analysis using advanced data analytics, log analysis, and process insights.
- Proactively monitor system performance, troubleshoot issues, and manage escalations to ensure minimal disruption.
- Partner with Product and Engineering teams to resolve technical challenges and improve solution robustness.
Documentation Knowledge Sharing
- Maintain detailed documentation of configurations, requirements, and process maps to support scalability and knowledge transfer.
- Collaborate with customer SMEs to validate insights and ensure outcomes align with business objectives.
- Stay up to date on emerging technologies, industry trends, and best practices in process intelligence and data analytics.
Qualifications Skills
- Education: Bachelors degree in engineering, Data Science, or related field.
- Experience: 5+ years in consulting, process improvement, ideally with process intelligence, process mining, RPA, or BPM tools.
- Strong data analysis and interpretation skills (statistics, validation, reporting).
- Hands-on experience with IT systems (Windows, Linux), and basic web technologies (HTML, CSS).
- Business Skills: Proven ability to translate process data into actionable insights that align with business objectives.
- Project Delivery: Track record of managing multiple customer implementations end-to-end, meeting timelines and ensuring measurable outcomes.
- Soft Skills: Exceptional communication and presentation abilities, with confidence engaging both technical teams and senior executives.
- Mindset: Strong ownership, problem-solving orientation, and passion for driving business impact through process intelligence.
