Process Coordinator

Role Overview

The Process Coordinator ensures smooth execution of end-to-end real estate operations—from lead flow and sales coordination to documentation, compliance, and post-sales processes. This role connects CRM, Sales, Accounts, Legal, and Developers so nothing gets stuck or missed.

Key ResponsibilitiesSales & CRM Process Coordination

• Monitor lead movement from enquiry to closure
• Ensure proper follow-ups, site visit updates, and booking status
• Coordinate between CRM team and sales team for timely actions
• Flag delays, gaps, or process breakdowns to management

Site Visit & Booking Process

• Track site visit schedules and confirmations
• Verify visit feedback, next actions, and conversion status
• Coordinate booking process: token, application, documents
• Ensure booking entries are complete and accurate

Documentation & Compliance

• Collect, verify, and maintain customer KYC documents
• Coordinate agreement to sell, allotment letters, and registration process
• Track legal, banking, and developer documentation timelines
• Maintain proper digital and physical records

Post-Sales & Handover Coordination

• Track payment schedules and possession timelines
• Coordinate between customer, builder, and internal teams
• Handle escalations related to delays, documentation, or communication
• Ensure smooth handover and customer closure

Process Control & Reporting

• Create and maintain SOPs for sales, CRM, and post-sales
• Prepare daily, weekly, and monthly process reports
• Monitor TATs (turnaround times) and workflow efficiency
• Suggest process improvements to reduce errors and delays

Required Skills & Qualifications

• Graduate / Post-graduate (Operations / Management preferred)
• Strong experience in real estate operations or coordination
• Excellent follow-up, planning, and execution skills
• Good communication with internal teams and clients
• Strong command over Excel / Google Sheets / CRM tools
• Basic knowledge of real estate documentation and compliance

Key Traits We Look For

• Process-driven mindset
• High attention to detail
• Strong ownership and accountability
• Calm handling of pressure and multiple stakeholders
• Solution-oriented thinking

Performance Metrics (KPIs)

• Lead-to-booking process accuracy
• Documentation completion timelines
• Booking-to-registration cycle time
• Post-sales issue resolution rate

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person