Process Consultant

As a part of the IELTSMaterial.com team, your role will involve the following responsibilities: - Basic knowledge of Immigration eligibility check for PR (also check for minimum eligibility check for a profile) and documentation work. - Updates related to the Immigration process related to Australia PR and guide the team accordingly. - Provide excellent customer service and handle the clients during the immigration journey. - Manage immigration-assigned cases and track their progress for successful outcomes. - Work with the process team to resolve complex immigration cases as per the immigration process. - Research and implement new visa programs to meet organizational goals. - Conduct knowledge sessions on immigration policies and compliance for teammates. - Stay updated with news and updates on immigration policy and regulations for compliance in Canada and Australia. - Collaborate with cross-teams and partners to achieve global mobility and immigration goals. - Possess basic knowledge about Australian Skilled Immigration with various skill assessment bodies and the GSM visa process. - Have experience in handling escalation cases and managing the client as per process guidelines. You will be working in Delhi NCR, contributing to the mission of empowering over 1M users monthly to prepare for the IELTS exam and pursue their dreams of studying abroad or immigrating through IELTSMaterial.com Global Immigration Services. IELTSMaterial.com is a part of the CollegeDekho Group, a leading Higher Education Ed Tech company in India that has secured funding from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital, and ADQ.,