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Outpace Consulting Services
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Process Associate : Technical Support : Customer Support : Fresher

Process Associate : Technical Support : Customer Support : Fresher

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Outpace Consulting Services

0 - 4 years

3 - 4 Lacs

Kanpur Mathura Agra

Posted:13 hours ago| Platform:

Apply

Skills Required

BJMC Graduation Journalism BCA BA BBA BBE Hotel Management BHM Post Graduate BBM MBA Hons ICSE Mass Communication BSC ISC MSC Graduate Communication Bcom Literature PGDM IP MCA B.Tech CBSE Mcom IGNOU English SOL University College

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur.

Key Highlights :

> 10,000 Relocation Bonus

> 14 Days Free Hotel Stay

> Freshers Can Apply

> Grads With Min 1 Year International Chat or International Voice Experience Can Apply

> Salary Range (CTC) : 28K to 40K

Responsibilities:

Customer Support:
Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting:
Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving:
Identifying the root cause of problems and implementing solutions.
Documentation:
Keeping records of customer interactions, issues, and solutions.
Escalation:
Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction:
Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge:
Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills:
Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork:
Collaborating with other support team members and internal departments.
Learning and Adaptation:
Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

Technical Skills:
Proficiency in computer systems, software, and hardware.
Customer Service Skills:
Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills:
Analyzing problems, identifying solutions, and documenting the process.
Communication Skills:
Clear and concise communication, both written and verbal.
Technical Documentation:
Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration:
Experience installing and configuring software and hardware.
Time Management and Prioritization:
Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills:
Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration:
Ability to work effectively with team members and internal departments.

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Outpace Consulting Services

Consulting

Tech City

50-100 Employees

1449 Jobs

Key People

John Doe

CEO
Jane Smith

COO

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Personal Settings

Process Associate : Technical Support : Customer Support : Fresher

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Highlights :

Responsibilities:

Customer Support:

Troubleshooting:

Problem-Solving:

Documentation:

Escalation:

Customer Satisfaction:

Software/Hardware Knowledge:

Communication Skills:

Teamwork:

Learning and Adaptation:

Skills:

Technical Skills:

Customer Service Skills:

Problem-Solving Skills:

Communication Skills:

Technical Documentation:

Software/Hardware Installation and Configuration:

Time Management and Prioritization:

Analytical Skills:

Teamwork and Collaboration:

More Jobs at Outpace Consulting Services