Process Associate

Company Description

IGT Solutions is a next-gen customer experience company, defining and delivering AI-led transformative experiences for global and innovative brands using digital technologies. With over 25,000 specialists, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT serves 85 clients globally from 31 delivery centers in countries like China, India, the US, and more. IGT is certified with ISO 27001:2013, CMMI SVC Level 5, ISAE-3402, COPC® Certified v6.0, and PCI DSS 3.2, ensuring high standards in IT and BPO processes.

Role Description

This is a full-time, on-site role located in West Delhi for a Customer Support Representative. The Customer Support Representative will be responsible for providing excellent customer service by resolving customer issues, handling inquiries, troubleshooting problems, and maintaining customer satisfaction. Daily tasks include answering calls, responding to emails, managing customer accounts, and collaborating with other departments to solve customer problems efficiently.

Qualifications

• Excellent communication and interpersonal skills
• Problem-solving and troubleshooting abilities
• Experience with customer service software and CRM systems
• Patience and empathy while handling customer inquiries
• Ability to handle stressful situations calmly and effectively
• Basic computer skills, including proficiency in MS Office
• Experience in customer support roles is an advantage
• High school diploma or equivalent; a college degree is a plus