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Process Associate - HR Bhumika

Process Associate - HR Bhumika

Wipro

1 - 4 years

1 - 4 Lacs

Navi Mumbai

Posted:1 week ago| Platform:

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Skills Required

Customer Support Airline Process Excellent Communication In English Blended Process Fluent English Spoken English Bpo Voice Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required Preferred candidate profile Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Basic Working knowledge of Computer & Knowledge of desktop computer system -5 days working and any 2 week offs. -Should be flexible in 24*7 shifts. -Should be within Transport Boundary. -IATA certification or Experience in airline ticketing would be an added advantage. -Job location: Airoli Mindspace(Mumbai) -WFO -Immediate joiners preferred. Must have -- Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

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Process Associate - HR Bhumika

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Process Associate - HR Bhumika

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