Process Analyst

Reports into: PP Team Leader Line Management Responsibility: No Level: 1 to 3 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasis s dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective high-quality PP service for the business it services and ensures the team delivers to agreed SLAs KPIs by completing work in accurate and timely manner. Responsibilities Ensure allocated premium processing is completed in an accurate and timely manner. Raise question to Senior Technicians when unable to complete activities Engage in feedback and personal development Help deliver the service to the agreed SLAs KPIs Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements. Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments Skills experiences Must have Degree educated Awareness of insurance the role it plays for businesses Good communication skills (written and verbal) Ability to work on own and as part of a team Knowledge of MS Office (Word, Excel PowerPoint Aptitude and desire to learn Preferred Experience of working within the financial services industry (ideally insurance industry) Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. About Mphasis