Problem Manager

You will be responsible for identifying, analyzing, and driving the resolution of recurring incidents and underlying problems within LSEG. Your proactive approach to Problem Management will focus on reducing business impact and preventing future incidents through effective root cause analysis and collaboration with engineering and operations teams. Key Responsibilities: - Own the root cause analysis process for major and recurring incidents, ensuring thorough investigations and follow-up actions. - Ensure all problem records are accurately documented in the ITSM tool, adhering to the Problem Management Process, Procedures, and Standards. - Proactively identify incident trends and problem themes, working closely with engineering teams to mitigate risks and assist in implementing preventative actions. - Drive Problem Resolution by collaborating with technical teams, vendors, service owners, and support teams to ensure timely resolution through implementing permanent fixes or workarounds. - Provide Senior leadership level reporting on problem trends, RCA findings, and any major risks identified through the Problem Process. - Collaborate with various partners to drive Continuous Improvement for problem resolution efficiency. - Support audit and compliance activities by maintaining accurate problem records and documentation. - Deliver training and guidance about Problem Management processes to the Business Divisions. - Take accountability for an ITSM process and respective metrics and performance, while supporting tool and process maturity, compliance, and quality measurement, training, and operation aligned to internal and customer Service Level Agreements and expectations. - Build, publish, and communicate data and reports for relevant partners, highlighting possible trends or areas for improvements, building partner investment to sponsor service improvement ideas. Qualifications Required: - ITIL certification - Bachelor's degree - Proficient in English both verbal and writing (Note: The Job Description does not contain any additional details about the company.),