Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
FIS
>
Problem Management Professional

Problem Management Professional

FIS

3 - 6 years

5 - 8 Lacs

Pune

Posted:8 hours ago| Platform:

Apply

Skills Required

Service management Root cause analysis Basic Financial analysis Problem management ITIL Information technology Financial services Recruitment Spectrum

Work Mode

Work from Office

Job Type

Full Time

Job Description

Problem Management (Rotational Shifts)

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing:

Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations.
Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates.

What he needs to have:

Minimum 3-6 yrs of considerable knowledge of Problem management principles, procedures, and techniques.
Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
Ability to apply analysis and creative thinking when solving problems and conflict
Ability to communicate effectively to all levels within the organization
Skilled at identifying and implementing process improvements

Added bonus if you have

Knowledge of FIS products and services
Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you:

An exciting opportunity be a part of World s Leading FinTech Product MNC
A range of benefits designed to help support your lifestyle and wellbeing
A multi-faceted job with a broad spectrum of responsibilities
A modern international work environment and a dedicated and innovative team.

More Jobs at FIS

Senior AS400 Developer

Bengaluru

8 - 10 yrs

INR 25 - 30 Lacs

IT Security Analyst I

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Lead Engineer - Development (ETL Tool, REST)

Bengaluru

2 - 6 yrs

INR 9 - 12 Lacs

Senior Automation Test Engineer (Java, SQL, Selenium, Coding)- 7+ Years- Pune

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Engineer - Development (C++, Unix)

Pune

1 - 3 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.