Principal System Account Manager

As Account Manager, you are an ambassador of Waters and will bring to the market Waters’ products and services. You will demonstrate a clear grasp of understanding the customers’ business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working in the field. Your role will be designated to either a territory and/or markets.

• Addressing new and existing customers in diverse markets (Pharma, Biopharma, Chemical materials, Food, Environmental, Clinical, Academia);
• Maintaining and developing existing customer and identifying and developing new accounts;
• Visiting regularly customers within the assigned territory;
• Organising, delivering and following up seminars and workshops at customer sites;
• Providing customers with high quality technical advice whilst maintaining a focus on maximising the sales potential;
• Collaborating, liaising and providing guidance and support across departments to ensure customer success. You will be working closely with all other groups at Waters (e.g. Instrument Sales, Chemistry Operation and Informatics etc.);
• Formulating and successfully implementing business plans;
• Planning and prioritising personal time and sales activities;
• Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
• Using related systems, e.g. CRM, Service Plan, Quotation system, with a keen mind on improvements and upgrades.

• Bachelors Degree, Masters, or PhD in scientific area such as chemistry, biology, or biochemistry

Experience:

• Knowledge of Liquid Chromatography and Sample Preparation;
• Nice to have technical and practical solution Selling Experience, particularly in LC, LCMS & Informatics Products.
• Exposure within a HPLC laboratory. Method development preferred;

Skills:

• Action oriented and eager to achieve resultsStrong technical background in analytical technologies, especially LC and MAction oriented and eager to achieve results
• Sound communication and presentation skills
• Highly organized / well-prepared / time management skills
• Strong interpersonal skills and a good listener
• Matured disposition, positive attitude and strong sense of commitment
• Strong technical background in analytical technologies, especially LC and MS

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.