Job
Description
As a Principal Consultant Client Services at Argano, you will play a crucial role in shaping the direction of the Client Services family. Your responsibilities will include managing and enhancing relationships with mid to large size clients to ensure their satisfaction, retention, and continued business with the company. You will provide advanced technical support and configuration as requested, acting as a bridge between the client and Argano to ensure that client needs are understood and met. In this role, you will be constantly implementing and testing enhancements as well as new functionality, setting strategic goals, leading mid to large size client initiatives, and providing expert guidance to both clients and internal teams. Argano is currently seeking an Oracle Cloud Financials consultant in the Client Services practice. Your focus will be on guiding and assisting clients through day-to-day system support of all Oracle Cloud Financial modules. You will work closely with the client team to resolve issues, troubleshoot, perform maintenance, and continue system enhancement to optimize business operations. Extensive knowledge and experience with Oracle Cloud Financial business processes are essential for this role. Your responsibilities will include maintaining regular communication with mid to large size clients to understand their needs, concerns, and feedback. You will consult with clients using in-depth knowledge of Oracle Financials Applications and industry best practices to provide cost-effective solutions to client business scenarios. Additionally, you will collaborate with project teams and client employees to develop, test, and implement Oracle Cloud solutions. Refining customer requirements, identifying innovative approaches to problem-solving, and leading various phases of the system life cycle will also be part of your role. In addition, you will manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services. Developing account plans, ensuring high levels of client satisfaction, collaborating with clients to understand their business goals, and providing strategic insights and recommendations will be key aspects of your responsibilities. You will work closely with internal sales, marketing, project managers, and other teams to align client needs with Argano's offerings and present regular reports to management and clients outlining key performance metrics and the status of client accounts. To be successful in this role, you should have a Bachelor's degree in a relevant field (such as Business Administration, Marketing, Economics, Finance, Engineering, etc.), with an MBA or relevant master's degree preferred. You should have 5-10 years of Client Services experience or in a related field, along with a minimum of 10 years of experience as an Oracle Functional consultant with experience in implementing or supporting Oracle Cloud projects and upgrades. Experience with Oracle Cloud Financial modules, CPA certification (or equivalent), strong consulting experience, business analytical skills, and excellent interpersonal and communication skills are required. Key skills required for this role include client relationship management, strategic leadership, business development, innovation, advanced data analytics and modeling, client retention, effective presentations, team collaboration, and adaptability. The ability to manage senior-level client relationships, provide visionary leadership, identify new business opportunities, demonstrate innovation, maintain client loyalty, and deliver high-impact presentations will be essential for success in this position.,
