Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ People across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant - L3 Office 365 Engineer Applicants will perform Level 3 engineering support and incident management. Clients Productivity Tools team is a part of the Personal Productivity Organization. The team owns and supports several products within Microsoft 365 including Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager. The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite, Adobe Acrobat and MindManager . Responsibilities Strong comprehensive problem-solving skills to identify and solve issues quickly. Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency. Strong analytical skills, detail-oriented, and quality-minded. Exceptional verbal and written communication and presentation skills. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in computer science, information technology, or a related field. Minimum of experience in managing and supporting Office 365 environments. Preferred Qualifications/ Skills A strong background troubleshooting enterprise Windows, Mac (OSX), and iOS environments as well as the MS Office 365 applications that reside on those platforms. Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described. Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform. Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack. Accountable for stability and performance of the OS and Microsoft Office Platform and related applications. Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies. Responsible for Incident and problem escalation and resolution for OS and M365 platforms. Leads OS/M365 application security and vulnerability remediations. Helps to define and manage service metrics and reports (e.g., incident reporting, user satisfaction, costs). Experience with Agile methodologies is a plus. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 12, 2025, 6:31:45 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time
