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NTT DATA
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Principal Business Process Analyst

Principal Business Process Analyst

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

business process development process improvement lean six sigma automation data analytics project management stakeholder management process mapping crossfunctional collaboration ai workflow design process improvement methodologies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Principal Business Process Analyst at NTT DATA, you play a crucial role in optimizing and transforming company business processes to drive efficiency, innovation, and excellence. Collaborating with cross-functional teams, leveraging technology, and implementing best practices are key aspects of your responsibilities to streamline workflows, enhance customer experience, and achieve business objectives. Your innovative thinking and expertise in process improvement add value by identifying new ways to enhance processes. Your role involves: - Performing business process development and improvement initiatives aligned with company goals and industry best practices. - Developing initiatives to streamline processes and enhance cross-functional collaboration. - Leading efforts to improve operational efficiency and enhance service quality through the adoption of best practices like Lean and Six Sigma. - Analyzing existing processes to identify bottlenecks, inefficiencies, and improvement opportunities. - Collaborating with IT teams to leverage technology solutions for process efficiency and effectiveness. - Working closely with cross-functional teams to understand their unique processes and challenges. - Driving the implementation of process changes while ensuring effective change management strategies are in place. - Defining and tracking key performance indicators (KPIs) to measure the success of process optimization initiatives. - Ensuring processes are aligned with customer needs and expectations for improved satisfaction and loyalty. - Identifying potential risks associated with process development and implementing mitigation strategies. - Providing regular updates to executive/senior leadership on process optimization initiatives. To excel in this role, you need to possess: - Analytical skills to dissect complex business processes and propose improvements. - Knowledge of business process technology products. - Proficiency in process mapping, documentation, and workflow design. - Skills in process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering. - Strong problem-solving abilities with a proactive approach to finding solutions. - Project management expertise, including planning, execution, and stakeholder management. - Excellent communication skills for interactions with leadership, cross-functional teams, and stakeholders. Academic qualifications and certifications required: - Bachelor's degree or equivalent in Business or related field. - Project Management certification preferred. - Six Sigma or Lean certification preferred. Experience needed: - Extended experience in business process improvement or related roles within the IT services industry. - Experience in constructing business process methodology toolbox. - Work experience combined with functional knowledge of workstreams. Workplace type: Hybrid Working NTT DATA is an Equal Opportunity Employer, fostering an inclusive workplace where you can continue to grow, belong, and thrive.,

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Principal Business Process Analyst