Presales Executive

This is a remote position.

Key Responsibilities

1. Lead Qualification & Calling

• Call all new enquiries assigned daily within defined timelines.
  
• Ask structured qualification questions regarding:
  
• Property type & location
  
• Budget range
  
• Handover/possession timelines
  
• Scope of work (2BHK, 3BHK, villa, etc.)
  
• Design preferences and readiness to start
  
• Identify seriousness of enquiries and qualify them into leads.
  
• Maintain high call-connect & follow-up discipline.
  

2. CRM Management (Zoho CRM)

• Update every call in Zoho CRM with accurate notes.
  
• Maintain lead hygiene by avoiding duplicates and keeping statuses updated.
  
• Track daily conversions and share MIS reports as required.
  
• Ensure 100% adherence to W2H processes.
  

3. Monthly Targets / KPIs

• Deliver a minimum number of qualified leads per month.
  
• Achieve minimum connect ratio, follow-up consistency, and lead quality score.
  
• Maintain a strong enquiry-to-lead conversion rate.
  
• Zero tolerance for missed updates in CRM.
  

4. Customer Experience

• Create a positive first impression for customers calling WallsToHome.
  
• Handle objections politely and confidently.
  
• Redirect high-potential prospects immediately to Sales Managers.
  

• Excellent communication skills in English & Hindi (Kannada is a plus).
  
• Confident and clear telephone manner.
  
• Ability to ask questions, listen actively, and communicate value.
  
• Good understanding of customer behaviour.
  
• Basic knowledge of home interiors preferred (training will be provided).
  
• Ability to work with CRMs (Zoho CRM experience is a plus).
  
• Strong discipline, consistency, and willingness to learn.
  

• Experience:

  0 to 3 years in tele-calling, pre-sales, customer service, inside sales, or similar roles. Freshers with excellent communication skills are welcome.

System Requirements (Work From Home)

• Stable internet connection (minimum 20 Mbps).
  
• Laptop or desktop with good audio quality.
  
• Quiet workspace for calling.
  
• Availability during business hours: 10:30 AM 7:30 PM (Tuesday to Sunday).
  

Compensation

Fixed salary + Monthly incentives based on leads qualified.

Performance-based increments and bonuses.

Why Join WallsToHome Interiors

• A fast-growing residential interiors brand based in Bangalore.
  
• Learn structured pre-sales, CRM discipline, customer qualification, and industry-specific processes.
  
• Supportive leadership and transparent communication.
  
• A work culture that values performance, growth, and integrity.
  
• Opportunity to work fully remote while contributing to a premium interiors brand.