Practice Development Manager Key Accounts

Role Expectations Financial Formulate and implement sales strategies to meet profitable sales volumes and strategic objectives for assigned key accounts. Regularly follow up with key accounts to manage orders and ensure timely collection of account receivables. Ensure the order-to-payment cycle is adhered to in line with company policies. Customer Relationship Management Own and manage the overall relationship with each key account. Identify and develop customized knowledge pathways to build a mutually beneficial partnership. Monitor competitor activity, including products, services, pricing, and discount structures. Maintain and analyze data related to key accounts to support account-specific strategic decisions. Identify and nurture new account opportunities for future growth. Process & Operational Excellence Act as the single point of contact for all customer-related issues. Ensure that operational processes are in place and executed to meet customer commitments. Stakeholder Management Collaborate with cross-functional teams sales, marketing, finance, and customer support to meet end-to-end business goals. Analyze market trends and formulate annual sales plans in collaboration with regional stakeholders. Identify and pursue market opportunities through presentations, workshops, and on-ground promotion activities. Partner with relevant stakeholders to manage and support tender businesses and participate in institutional key opinion leader engagement. Develop institutional business in corporate hospitals by liaising with the sales team to drive demand and manage stock movement. Exhibit strong problem-solving and decision-making skills to support varied customer needs. What We're Looking For Required Skills & Qualifications Mastery of core Territory Manager skills , with demonstrated success in a similar role. Strong analytical and business planning abilities. High level of integrity and professionalism. Proven leadership qualities , including a track record of coaching and developing sales reps. Ability to execute marketing plans and manage sales budgets and expenses. Excellent communication skills, both written and verbal, with the ability to engage diverse customer audiences. Strong interpersonal capabilities to effectively interact with all customer types. Ability to operate successfully within a high-performance team environment. Education & Experience BDS/BBA preferred ; equivalent experience in sales or business development will be considered. 12 years of experience in a similar role or within sales, preferably in the medical, dental, or orthodontic industry . A degree in sales, marketing, or a life science discipline is advantageous. Prior experience as a dental therapist or hygienist with industry knowledge is a plus. Strong can-do attitude with a focus on revenue growth and customer satisfaction. Fluent in English with excellent oral and written communication skills. Self-motivated with pride in personal performance and continuous improvement.