Powercard L2 Support Professional

Job Description

Life at verinite is very pleasant and helps you to define yourself in challenging as well as a robust environment. Experience 3 to 5 years Location Pune / Chennai What do we want to accomplish and why do we need you? Verinite Technologies is an IT consulting and service company working with banks on Consulting, Testing and Support services around Cards, Payments and Lending initiatives with our domain and technology level expertise. Verinite have successfully delivered more than 500+ of projects since inception. Verinite is a delivery & people centric organisation with cultural values of Innovation, Execution Excellence and Empathy. With our Niche knowledge and Domain expertise Verinite will create its own space in Global Banking Technology & Fintechs. What will you do Day to Day? As a BAU L2 Analyst, you will work hand-in-hand with support teams and ensure that all incidents related to the supported applications are resolved in a timely manner. The candidate will be responsible for daily Production Support functions for Power CARD CMS application. The candidate will ensure functioning of the production environment with the view to maintain stability and control. Essential Skills for the Job Role Looking for a candidate with an experience 3-5 years having worked as BAU L2 support analyst for PowerCARD application Candidate should have good working knowledge on PowerCARD application. Manage L2 production issues and support to users Responsible to maintain product SLAs Front line support to client users responding to issues related to problem/incident management Classify service requests according to business guidelines and service-level agreements. Responsibility for ensuring the necessary pro-active monitoring is in place Should be able to identify potential issues and take action to prevent or resolve them in a timely manner, to minimize escalations Communicate the application support policies, procedures, and SLA to the relevant parties Formulate a problem solving and decision-making approach to handle issues Outstanding skills in written & oral communications Good knowledge in end to end credit card lifecycle will be preferred Ensure the daily BAU and SOPs are executed with defined SLAs. Ensure the closure of the issues on time, preparation of detailed RCA of issues. Strive for continuous improvement of incident management process and integration with other IT operations management processes. Track resolution of all open issues, be part of the solutioning team for war room / discussions. Manage audit queries related to all Credit Card Application s Production environment. Roles & Responsibilities Manage and ensure that all support or service requests are dealt with according to the agreed procedures Maintain incident report and support process knowledge by working support deliverables Communicate with stakeholders and external parties on application support related matters. Review periodic reports on the issues raised and resolved and identifies trends of issues raised. Achieve highest level of Customer Satisfaction Identify ways to improve the customer support experience throughout the lifecycle of a ticket Create documentation of the support services to be delivered based on each applications functionality Define action and work plans to address the issues Monitor and review service levels Ok, You are Interested !! need to know more about Verinite Great team: Young, Talented and Diverse teams. We are People Centric Organisation with agility and expert domain expertise. Great culture: The freedom to think and innovate is something that defines the culture of Verinite. Every person is approachable. Huge market: With our unique Domain Expertise we see ourself partnering with our clients in large Technology Initiatives and Integrations in Banking and Finance. Great customers: Some of the most notable banks India IDFC, DBS, HDFC, RBL, Kotak Mahindra Bank, Axis Bank and much more International Banks. Impact: A fun and exciting culture that empowers its people to make a huge impact. Working hard for things that we don t care about is stress, but working hard for something we love is called passion! At Verinite we passionately solve problems in order to be able to move faster and each Verinitian imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.