Develop and deliver regular reports and dashboards on key performance metrics including DSO, AR Aging, Denial %, Net Collection Rate, and First Pass Resolution Rate.

Translate business needs into technical reporting requirements by collaborating with stakeholders across operations, IT, and leadership teams.

Analyze trends, identify root causes, and support process improvement initiatives across Charge Entry, Billing, Coding, AR, Denials, and Payments.

Use BI tools (e.g., Power BI, Tableau, Qlik Sense) to create interactive dashboards and visualizations that communicate insights effectively.

Leverage Advanced Excel, SQL, and ETL tools (e.g., Alteryx, Talend) to clean, transform, and model data from various RCM platforms like Athena, EPIC, eClinicalWorks, NextGen, and Cerner.

Monitor payer performance (Medicare, Medicaid, and commercial insurers) and support appeals and denial prevention strategies.

Assist in the design and implementation of Lean Six Sigma projects for operational excellence.

Maintain documentation of data definitions, reporting logic, and dashboards using Jira, Confluence, and other Agile tools.

Present findings and recommendations to leadership for strategic planning and operational improvements.

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