Porter

Job Description – Female Porter / Guest Service Associate

Position Title: Female Porter / Guest Service Associate
Department: Front Office / Guest Relations / F&B Service
Reports To: Front Office Manager / General Manager
Location: La Nature Hotels & Resorts, Sikar

Role Overview

The Female Porter / Guest Service Associate is responsible for providing personalized assistance to guests across the resort. This role ensures smooth guest handling in the restaurant, café, front office, and during property tours, while also managing guest feedback collection, recordkeeping, and review generation. She acts as a brand ambassador, representing the warmth, professionalism, and service excellence of La Nature Hotels & Resorts.

Key ResponsibilitiesGuest Handling & Property Show Around

• Welcome and escort guests upon arrival with courtesy and professionalism.
• Provide guided tours of the property, highlighting facilities such as the restaurant, café, villas, tents, swimming pool, banquet hall, and event spaces.
• Assist guests in navigating the property and offer proactive support for any requirements.

Front Office & Guest Relations

• Support the front office team in check-in and check-out assistance.
• Collect guest details for recordkeeping (contact information, preferences, special requests).
• Ensure smooth communication between departments to fulfill guest requirements.

Restaurant & Café Support

• Escort guests to their table, introduce the menu, and explain special offerings.
• Assist the restaurant and café team in guest seating, handling queries, and offering personalized service.
• Coordinate with service staff to ensure seamless dining experiences.

Feedback & Review Collection

• Approach guests politely during or after their stay/dining to gather feedback.
• Record guest feedback in the designated system for management review.
• Encourage guests to leave reviews on platforms such as Google, TripAdvisor, and OTA portals.
• Report any complaints, concerns, or special comments to the respective department heads.

Administration & Recordkeeping

• Maintain accurate guest records, including preferences and visit history.
• Submit daily/weekly reports of guest interactions, feedback, and review counts.
• Assist the front office team in guest satisfaction surveys and post-stay follow-ups.

Qualifications & Skills

• Minimum 1–2 years of experience in hospitality, guest relations, or F&B service (preferred).
• Pleasant personality, excellent grooming, and professional communication skills.
• Ability to multitask across departments (Front Office, F&B, Guest Relations).
• Fluency in English and Hindi; knowledge of additional languages is an advantage.
• Basic knowledge of computer systems and recordkeeping.
• Friendly, approachable, and confident in guest interactions.

Key Attributes

• Warm, hospitable, and service-oriented personality.
• Strong interpersonal skills and ability to connect with guests.
• Attention to detail and proactive problem-solving attitude.
• Team player with a passion for luxury hospitality.

Compensation & Benefits

• Competitive salary based on experience.
• Service charge, incentives, and performance-based bonuses.
• Meals and uniform provided by the hotel.
• Training and career development opportunities within the property.

Job Type: Full-time

Pay: ₹10,000.00 - ₹14,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Leave encashment

Work Location: In person

Speak with the employer
+91 7742437146