Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
NTT DATA, Inc.
>
Platform Support Engineer (L2)

Platform Support Engineer (L2)

NTT DATA, Inc.

2 - 6 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Shine logo

Apply

Skills Required

troubleshooting network monitoring xml json regular expressions java itsm cmdb itil incident management debugging communication skills cloud technologies database concepts web development support knowledgebase management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Platform Support Engineer (L2) at NTT DATA, you will be a developing subject matter expert who provides excellent customer service and applies technical knowledge to support various processes. You will work with Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications for enterprise-wide business processes. Key Responsibilities: - Providing support to users/administrators of the company platform - Supporting and contributing to the growth of best practices for delivery of support services - Ensuring understanding of the platform, Cloud technologies, and troubleshooting practices for successful resolution of technical challenges - Acting as a customer advocate by prioritizing and managing assigned incidents and escalations - Collaborating with cross-functional teams like operations and engineering to enhance tools and processes for quicker issue resolution - Performing any other related tasks as required To thrive in this role, you need to have: - Developing knowledge of cloud/web application components - Demonstrated ability to troubleshoot difficult technical issues - Exposure to network monitoring connectors such as SCOM, Solarwinds etc. - Understanding of SNMP traps and MIBs/OIDs - Ability to modify basic XML, JSON, Regular Expressions (RegEx) - Understanding of protocols like HTTP, TCP, FTP/SFTP, SOAP, and REST - Object-oriented programming skills (Java strongly preferred) - Good understanding of database concepts - Understanding of ITSM, CMDB, and ITIL business processes - Proficiency in analyzing log files and standard debugging concepts - Experience in providing web development support is highly desirable - Familiarity with incident management, knowledgebase, defect, and escalation management tools and practices - Excellent communication skills (verbal and written) Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology, Computer Science, or related field - Relevant ITIL certification Required Experience: - Moderate level experience providing customer-facing technical support - Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM, and FSM) - Moderate level experience providing SaaS support is desirable Workplace Type: - Hybrid Working About NTT DATA: NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. With diverse experts in more than 50 countries and a robust partner ecosystem, services include consulting, data and artificial intelligence, industry solutions, as well as development and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, part of NTT Group, and headquartered in Tokyo. Equal Opportunity Employer (Note: The section "Third parties fraudulently posing as NTT DATA recruiters" has been omitted as per the provided instructions),

More Jobs at NTT DATA, Inc.

NTT Data - Walk-in Interview - Hiring Freshers For Voice process

Chennai

Experience: Not specified

INR 0 - 2 Lacs

Senior Associate Software Development Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Security Managed Services Engineer (L2)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

NTT DATA, Inc.

IT Services and IT Consulting

Tokyo Plano

Login to

Please Verify Your Phone or Email

Confirm Action

Platform Support Engineer (L2)