Job
Description
In Platform Solutions (PS), you will power clients with innovative and customer-centered financial products. You have the opportunity to bring the best qualities of a technology player and combine them with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management. These include Enterprise Partnerships, consumer financial products embedded within company ecosystems, Merchant Point-of-Sale Lending providing custom credit financing for home improvement merchants, and the ETF Accelerator platform for clients to launch, list, and manage exchange-traded funds. Join us on our journey to deliver financial products and platforms that prioritize customer and developer experience. Your Impact: We are seeking a professional who wants to leverage their skills and experience to help deliver on operations agenda while challenging themselves to advance their career at Goldman Sachs. Job Summary And Responsibilities: - Support team deliverables utilizing your expertise to ensure successful outcomes across team members and collaborating teams. - Provide clear work objectives, milestones, and success metrics in your area of expertise to oversee and coordinate successful team outcomes. - Collaborate closely with other teams to manage interdependencies, risks, and resourcing to support portfolio delivery. - Demonstrate effective diversity and inclusive team management within your team and the wider organization. - Identify process improvements through root cause analysis, raise awareness, track next steps, partner with technology to address risks, and build for scale. - Engage with product teams on strategic priorities for growth initiatives. - Provide ongoing coaching and support to leaders within Fraud Operations. - Actively engage in onsite support and employee engagement initiatives in the Operations site. Basic Qualifications: - 5+ years of experience with retail consumer banking products and electronic/online banking or contact center operations. - Broad-based knowledge of Fraud, Fraud detection, prevention, Investigation, Transaction Disputes, and operations. - Ability to recognize process gaps and escalate to necessary stakeholders. - 4+ years of experience managing a team. - Ability to drive a culture of risk management and compliance while delivering a world-class customer experience. - Experience fostering business relationships across multiple sites and regions with high engagement and accountability. - Strong communication skills with senior management, key stakeholders, and counterparts. - Self-starter with strong organizational skills and the ability to manage multiple projects concurrently. - Proven ability to apply strategic thinking to complex organizational and business issues. - Experience with MS-Office and Outlook. Preferred Qualifications: - Bachelor's degree in finance or related field. - Experience in customer experience or data analytics role at a financial institution. - Proficiency in data visualization tools such as Tableau. - 4+ years of experience managing a team. - Excellent written and oral communication skills. - Ability to work independently in a fast-paced environment while also being a team player. - Attention to detail and ability to act with urgency and escalate issues when necessary. - Ability to liaise with different teams and stakeholders confidently for investigations. - Strong analytical, problem-solving, interpersonal, and organizational skills. - Ability to understand complex problems and identify potential solutions. - Adapt positively and quickly to change. About Goldman Sachs: Goldman Sachs commits its people, capital, and ideas to help clients, shareholders, and communities grow. As a leading global investment banking, securities, and investment management firm founded in 1869, headquartered in New York with offices around the world, Goldman Sachs believes in fostering diversity and inclusion in the workplace and beyond. They provide various opportunities for professional and personal growth, from training and development to firmwide networks, benefits, wellness programs, and mindfulness initiatives. Goldman Sachs is committed to providing reasonable accommodations for candidates with special needs or disabilities during the recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2025. All rights reserved.,
