Pega Support Engineer

Mizuho Global Services Pvt Ltd

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you?

• Immense exposure and learning
• Excellent career growth
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Know more about MGS: -

Job Title: PEGA Support Engineer

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Job Summary

We are seeking a highly skilled and proactive Pega Support Engineer to oversee the maintenance, support, and optimization of our Pega based applications. This role is critical in ensuring system stability, managing incident resolution, and driving continuous improvement across our Pega ecosystem. The ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business-critical workflows and collaborate across teams.

Key Responsibilities

• Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment.
• Monitor application performance and system health using tools like PDC, logs.
• Investigate and troubleshoot issues related to case flows, rule execution, integrations, and UI behavior.
• Collaborate with Development and QA teams to escalate and resolve complex issues.
• Document support procedures, known issues, and resolutions in the knowledge base.
• Assist in deployment validation, smoke testing, and post-release monitoring.
• Participate in root cause analysis and contribute to continuous improvement efforts.
• Ensure compliance with SLAs, security policies, and audit requirements.
• Communicate effectively with stakeholders and end users to provide timely updates and solutions.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Minimum

  between 3 - 5 years of experience in PEGA support.

• Strong understanding of

  PEGA PRPC architecture, case management, and rule resolution.

• Experience in

  troubleshooting PEGA applications, logs, and performance issues.

• Familiarity with incident management tools (e.g., ServiceNow, JIRA).
• Excellent communication and analytical skills.
• Ability to work independently and in a team-oriented environment.

Must have skills

• Experience with PEGA CLM/KYC frameworks

• Knowledge of financial services domain and regulatory compliance
• Exposure to

  PEGA Deployment Management

  , DevOps tools and CI/CD pipelines

• Exposure to PEGA Diagnostic Cloud

• PEGA CSA& CSSA certification

Interested cans hare the updated cv in mgs.rec@mizuho-cb.com

Subject line :- Pega Support Engineer (Navi MUMBAI)

Preferred candidates from Mumbai under 20 kilometers

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710