P&C Services(HR Services) Agent

As a P&C Services Agent at KONE, your role will involve enabling high-quality and efficient HR service delivery by contributing to the development, maintenance, and improvement of P&C Services under the guidance of the Head of P&C Services and the Center of Expertise organization. Your responsibilities will include: - Reviewing HR processes such as master data, reporting, learning and development, reward and recognition, and talent management from a centralized P&C Services delivery perspective to ensure process alignment. - Providing input for process development through continuous improvement and LEAN methodology to simplify ways of working. - Training and coaching the P&C Services team on various HR processes and tool-related topics and supporting them in resolving queries. - Supporting and advising employees and managers in using HR tools and assisting them with P&C processes related questions and administrative actions. - Processing transactions, handling queries, and ensuring quality and service level agreements are met. - Collaborating with other P&C colleagues to provide a smooth and consistent user experience. - Reporting time and process performance data based on request and maintaining working instructions and knowledge base. - Supporting process improvements and harmonization activities and participating in team meetings, process analysis, and improvement actions. To be successful in this role, you should have: - Experience and knowledge in HR processes like master data, reporting, learning and development, reward and recognition, and talent management. - Experience using Workday and/or other HR solutions. - Experience working in a shared service center. - Strong language skills in English, Hindi, and at least 2 Indian regional languages (preferably Telugu or Kannada). - Empathy, a true service mindset, and the ability to promote two-way communication. - Willingness to work in different time zones/shifts and ability to create reports and analyze data. - Problem-solving skills and a focus on quality. In return, KONE offers: - Career progression and opportunities within a global organization. - Total reward elements that engage and motivate employees. - Comprehensive learning and development programs. - A collaborative and innovative working culture with fun colleagues. - Opportunities to make an impact in the elevator and escalator industry. At KONE, employee engagement, sustainability, and ethical business practices are key focus areas. The company values trust, respect, and recognition of good performance. By joining KONE, you will have access to experiences and opportunities that support your career and personal goals while enabling you to live a healthy and balanced life. If you have a passion for meeting new people and making an impact in the elevator and escalator industry, click on apply to join KONE.,