Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Chennai
>
Worklio
>
Payroll and Customer Support Representative

Payroll and Customer Support Representative

Worklio

1 - 4 years

1 - 4 Lacs

Chennai

Posted:1 day ago| Platform:

Apply

Skills Required

Payroll processing Ticketing Payroll Customer Support Representative Compliance HRIS devops HR Taxation JIRA

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Payroll and Customer Support Representative (CPP/SHRM)

Chennai, TN India

About Us

We are a U.S.-based company that partners with organizations relying on

Worklio

, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance.

Role Overview

As a

Payroll and Customer Support Representative

, you will serve as a key contact for our partners, assisting them with platform-related questions and U.S. payroll issues. You ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed.

Key Responsibilities

Respond to partner support tickets related to:
- Payroll processing
- U.S. tax filings
- Onboarding and offboarding
- Employee documents
  (W-2s, W-4s, I-9s)
- General
  Worklio platform use
Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary
Ensure compliance with U.S. payroll and employment regulations
Clearly document issues, resolutions, and follow-up steps in the ticketing system
Support new partner onboarding and setup processes
Stay informed about updates to U.S. tax and payroll laws

Requirements

CPP or SHRM certification
5+ years of experience in
U.S. payroll operations or support
Knowledge of U.S. payroll tax regulations (federal, state, local)
Excellent English communication skills (written and verbal)
Ability to work
night shifts
(U.S. hours)
Strong troubleshooting and documentation skills

Nice to Have

Experience with
Worklio
or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
Familiarity with tools like
Zendesk
,
Jira
,
Slack
Experience supporting
SaaS
or
PEO
platforms

What We Offer

Competitive USD-based salary
Remote work flexibility
Training on our platform and systems
A growing, supportive global team
Long-term career potential in HR/payroll tech

More Jobs at Worklio

Job Title: Payroll and Customer Support Representative (CPP/SHRM)

Chennai, Tamil Nadu, India

5.0 - 5.0 yrs

Salary: Not disclosed

Product Manager (Payroll/HR/Fintech Positions)

Chennai

4.0 - 8.0 yrs

INR 10 - 14 Lacs

Senior C# Developer

Chennai

1.0 - 5.0 yrs

INR 4 - 8 Lacs

Software QA Tester

Chennai

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Payroll and Customer Support Representative

Chennai

1.0 - 4.0 yrs

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Technical Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Worklio

5 Jobs

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Payroll and Customer Support Representative

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About Us

Worklio

Role Overview

Payroll and Customer Support Representative

Key Responsibilities

Payroll processing

U.S. tax filings

Onboarding and offboarding

Employee documents

Worklio platform use

Requirements

U.S. payroll operations or support

night shifts

Nice to Have

Worklio

Zendesk

Jira

Slack

SaaS

PEO

What We Offer

More Jobs at Worklio