Payment & Process Specialist

Company Summary

Ebizfiling India Pvt. Ltd. is a leading online platform offering professional business compliance and legal services to startups, small businesses, and enterprises across India. Based in Ahmedabad, we specialize in Company Incorporation, ROC Compliance, Trademark Registration, GST Filings, and more. With a strong focus on client satisfaction and operational excellence, Ebizfiling is known for its prompt service delivery, simplified processes, and commitment to helping businesses stay compliant and grow efficiently.

About the Role

We are seeking a Payment & Process Specialist to join our growing Operations team. This role involves managing the entire post-payment workflow, including payment verification, client communication, invoicing, and process tracking. The ideal candidate will be detail-oriented, process-driven, and capable of handling client interactions with professionalism and clarity.

Key Responsibilities

• Acknowledge and confirm client payments across platforms (Razorpay, Cashfree, Bank Transfers)
• Update internal CRM systems with accurate payment status
• Send timely payment confirmation emails to clients
• Prepare and share GST-compliant invoices with clients
• Follow internal SOPs for invoicing, reconciliations, and documentation
• Maintain clear communication with clients post-payment to ensure satisfaction
• Handle client escalations professionally and resolve payment/invoice issues
• Suggest improvements in the process and assist in SOP documentation

Educational Qualification:

• Inter CA / B.Com / M.Com with a solid foundation in accounting, invoicing, GST, TDS & reconciliation
• MBA (Finance / Operations / Process Management) with strong process management and communication skills
• Any Graduate with 2–4 years of experience in client servicing, finance operations, or back-office support

Essential Skills:

• Excellent drafting and email communication skills
• High attention to detail and accuracy
• Strong understanding of invoicing, tax compliance, and reconciliations
• Comfortable using CRM systems and online payment gateways
• Ability to follow and improve defined processes and SOPs
• Strong client service mindset and problem-solving skills

Job Type: Full-time

Pay: ₹250,000.00 - ₹400,000.00 per year

Work Location: In person